Principal Solutions Delivery Consultant

Redefine the future of customer experiences. One conversation at a time.

We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans.

Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication.

If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. 

Build Amazing - Deliver Amazing - Live Amazing - Be Amazing

Summary:

The Solutions Delivery Consultant, Senior Principal (SDC) at Nextiva is highly passionate about successful customer outcomes, service and project delivery, value delivery, consulting, and deep technical knowledge in Enterprise solutions architecture, systems implementation and configuration, workflows and automation, and problem-solving.

Responsible for the successful implementation of new customer and existing customer solutions as the single point of contact, from sales contract execution to deployment of requested solutions. Duties include but are not limited to solutions architecture, solutions implementation and configuration, and self-project management. Solutions in line with Nextiva’s product and Professional Services SKUs in support of Nextiva Contact Center (NCC). 

The position requires strong personal time management skills, organizational skills, accountability, autonomy, problem-solving, and the ability to multitask in a constantly changing environment with multiple priorities. 

Key Responsibilities:

The above statements describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job.

• Solution Design of Nextiva Contact Center for Enterprise/Strategic/System Integrator customers in Professional Services, ensuring successful customer outcomes
• Technical Requirements Capture and design responsibility
• Manage complex contact center environments from initiation to completion
• Complex call flow design with Expert Contact Center configuration knowledge
• Extensive multi-location Contact Center configuration and deployment

Qualifications:

• BA/BS desired
• Minimum 10 years of professional service experience
• Preferred 10 years of technical experience in UCaaS and CCaaS environments
• Preferred Systems Integrator (SI) experience
• …