Principal Solutions Architect - Platform AI

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

Job Description
 

The Solution Architect team at Sprinklr leads the charge in integrating advanced AI capabilities into our Unified-CXM platform. As part of this team, you will engage with customers throughout their journey, designing innovative AI solutions that drive business success. Our architects are trusted advisors, providing strategic insights and crafting architectures that leverage cutting-edge AI technologies. They collaborate with enterprise AI governance and AIOps teams to ensure compliance and optimize data strategies. Embracing change and innovation, our Solution Architects stay at the forefront of technology to deliver impactful solutions across diverse domains. This version emphasizes the role's focus on AI, strategic customer engagement, and collaboration with governance teams, aligning with the responsibilities of a Principal Solution Architect in the Platform AI domain. 

About the Job 

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's Unified-CXM platform helps companies deliver human experiences to every customer, every time, across any modern channel. We work with more than 1,000 of the world’s most valuable enterprises, including over 50% of the Fortune 100. 

Role Overview  

As a Principal Solution Architect in the Platform AI domain, you will be a thought leader within the organization, driving strategic initiatives and innovation in AI solution architecture. You will work closely with executive stakeholders to align AI-driven solutions with business objectives and influence product strategy. This role requires deep expertise in AI technologies and a strong understanding of enterprise platforms. 

Key Responsibilities 

• Lead the design and implementation of scalable AI solutions that integrate with Sprinklr’s platform, focusing on data activation, business taxonomy, visibility, and governance. 

• Directly engage with customers individually or as part of a technical delivery team to oversee and advise on the implementation of Sprinklr’s AI platform. 

• Demonstrate technical leadership through personally developed code, solution architectures, and implementation recommendations. 

• Act as a trusted advisor to customer executive leadership for thought leadership and solution approaches. 

• Extract business requirements from customers and translate them into well-architected recommendations. 

• Develop and provide forward-looking guidance and future state roadmaps. 

• Collaborate with enterprise AI governance and AIOps teams to ensure compliance with governance frameworks and optimize data activation strategies. 

• Mentor solution consultants and promote a culture of continuous learning and innovation within the organization. 

• Represent Sprinklr at industry events, sharing thought leadership on emerging technologies. 

Qualifications 

• Bachelor’s or Master’s degree in Computer Science, Engineering, Mathematics, or related field. 

• 10+ years of experience in solution architecture within a SaaS environment. 

• Deep expertise in AI technologies including machine learning algorithms, data governance, cloud-based AI services (e.g., AWS, Azure). 

• Proven track record of designing successful large-scale solutions that leverage AI. 

• Strong leadership skills with the ability to mentor and inspire cross-functional teams. 

• Excellent communication skills with the ability to articulate complex concepts to technical and non-technical audiences. 

• Expertise in collaborating with various functions within an enterprise organization to drive alignment and achieve business goals. 

Who You Are & What Makes You Qualified 

• A strategic thinker who can align technology solutions with business objectives. 

• A thought leader who has engaged in activities such as publishing whitepapers and speaking at industry events. 

• A creative problem solver who can envision new approaches to enhance customer experiences through AI. 

• A continuous learner who stays up-to-date with the latest technologies and industry trends. 

Why You'll Love Sprinklr:

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
 

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
 

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
 

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
 

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.

Compensation Range

The base salary range for this role at minimum, midpoint and maximum is shown above. It is not typical for a candidate to be hired close to or at the maximum of the salary range. At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location. Base pay also depends on the relative experience, knowledge, skills to our internal peers in the role.  Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr’s  discretionary bonus plan, commission plan and/or equity plan, depending on role.

US-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection.  The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.