Principal Software Development Engineer

Virtual Office (Minnesota)

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.  

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

The Genesys Data & Analytics Team

The Data & Analytics Platform and Technology team is a global team that serves Genesys users across the business by providing a data ecosystem comprised of data storage, data ingestion, data consumption, and many other capabilities.


  • Work with product owners to drive platform architecture and technologies that meet the needs across business domains at Genesys.
  • Drive architectural design with other principal engineers, enterprise architecture, etc. on technology solutions that achieve measurable results at scale.
  • Provide technical thought leadership for efficient API architecture, data pipeline architecture, data warehouse architecture and business intelligence functions.
  • Guide, mentor, influence, and design a modern data architectural while adopting and building best practices and standards.
  • Drive a data operations mindset by monitoring and analyzing information to platform performance to discover ways of enhancing them.
  • Collaborate with cross-function teams to design interfaces that support data integration (ingress and egress) with internal and external platforms.
  • Drive technology evaluations as it relates to data and analytics including POT/POC’s.


  • 10 years of enterprise data engineering and software engineering experience
  • Proficiency with building scalable, serverless API architectures levering Python
  • Proficiency with building enterprise grade data solutions leveraging technologies such as AWS, Databricks, Snowflake, or similar.
  • Experience with cloud database technologies such as Azure, Snowflake, Databricks, Google, AWS or similar.
  • Experience with cloud-based data integration tools/frameworks such as dbt, Glue, or similar.
  • Experience with cloud-based data orchestration such as MWAA.
  • 10+ years of programming experience with command in at least two or more of the following programming languages: SQL, Python, Java, R or Spark.
  • Must be skilled communicator and demonstrate an ability to work with end users and business leaders.
  • Passion for code quality, testing and good documentation.
  • Expert in iterating within a CI/CD framework.
  • Experience deploying data pipeline infrastructure on cloud technologies.
  • Expert experience with distributed data processing and event streaming.
  • Experience working within an agile scrum framework.

Preferred Qualifications

  • Bachelor’s degree in computer science, data science AND 4+ years of experience in business analytics, data science, software development, data modeling and/or data engineering work or master's degree in computer science.
  • Experience with message driven architecture and API enablement.
  • Strong team player: ability to lead peers in accomplishment of common goals.
  • Creative, innovative and solution design thinking: You evaluate things holistically and think through the objectives, impacts, best practices, and what will be simple and scalable.
  • High-energy, team first, positive attitude: Passionate and motivated to make a massive impact and work hard in a fast-paced environment.
  • Excellent critical thinking, problem solving and analytical skills with a keen attention to detail.
  • Ability to communicate effectively and interact with cross-functional teams. Strong verbal and written communication skills.
  • Strong team player: ability to lead peers in accomplishment of common goals.



This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

$148,150.00 - $290,750.00


  • Medical, Dental, and Vision Insurance. 

  • Telehealth coverage

  • Flexible work schedules and work from home opportunities

  • Development and career growth opportunities

  • Open Time Off in addition to 10 paid holidays

  • 401(k) matching program

  • Adoption Assistance

  • Fertility treatments

More details about our company benefits can be found at the following link:

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.


This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.


Job Profile


North America


United States


401(k) matching 401(k) matching program Adoption Assistance Collaboration Commission or performance-based bonus Competitive salary Dental Development and career growth opportunities Empathy Fertility treatments Flexible work schedules Flexible work schedules and work from home opportunities Great benefits Great benefits and perks Great benefits and perks like larger tech companies Independence Independence to make a larger impact Independence to make a larger impact on the company Market-competitive salary Medical Medical, dental, and vision insurance Open Time Off Open Time Off in addition to 10 paid holidays Telehealth coverage Vision Vision Insurance Work From Home Work from home opportunities


Agile AI AI technologies Analytical Analytics AWS Azure CI/CD Cloud Cloud Technologies Collaboration Communication Customer Experience CX Database technologies Databricks Data engineering Data Integration Data Modeling Design Thinking Genesys Cloud Google Java Leadership Python R Sales Snowflake Spark SQL

  • Collaborate on data integration
  • Communicate effectively
  • Documentation
  • Drive platform architecture
  • Ensure code quality and testing
  • Evaluate technologies
  • Guide and mentor team
  • Provide technical leadership

10 years


Bachelor's in Computer Science Business Computer Science Data Science Engineering Marketing Master's in Computer Science


America/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9