Principal Project Manager – CCaaS

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

Job Description
 

Principal Project Manager - CCaaS 

• Job Description 

  Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Learn more about our culture and how we make our employees happier through The Sprinklr Way. Meet our Professional Services Team! Successful value-driven Sprinklr implementations start with us. We’re looking for experienced CCaaS Project managers to help provide premium services to our global customer base. As a member of our team, you’ll support customers through the initial stages of their Sprinklr journey and work with a team of passionate internal consultants, solutions designers, analytics experts, as well as sales and service delivery leaders to make it happen. What You'll Do Sprinklr is looking for a Project Management Lead with expertise in CCaaS (Contact Center as a Service) operations to manage enterprise-level projects for Sprinklr’s largest customers. In this role, you will be both responsible for the end-to-end delivery of multi-market, global implementations across multiple customer verticals. You should have a strong understanding of technology such as CCaaS, Contact Center, Telephony, Voice , CPaaS, Cloud and On-Premise Contact Center Systems, CRM systems, Service Clouds, CDP’s, digital and Contact Center automation. Responsibilities: Experience: Preferred Experience : 
  • Own and manage end-to-end project management of CCaaS implementation including stakeholder management, project scope, product enhancements, change control processes, and risk mitigation plans. 
  • Project Management Lead will work in tandem with providers like Twilio, Genesys and other CCaaS platforms. 
  • Work directly with prospects and customers around the full functionality of …