Principal Product Manager - Onboarding & Compliance

See yourself at Twilio

Join the team as our next Principal Product Manager on Twilio’s Onboarding and Compliance product team.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

Twilio is growing rapidly and is looking for a highly skilled and motivated Principal Product Manager to join our Trust Hub product team in Onboarding and Compliance. Trust Hub is Twilio’s KYC Platform (Know Your Customer), and it is the gateway to accessing all of Twilio’s communication APIs. In this role, you will own various Trust Hub products end to end where you will aim to create streamlined and lovable registration experiences while also maintaining best in class KYC standards.

Responsibilities

In this role, you’ll:

• Develop, communicate, generate excitement for and obtain buy-in of the product vision, strategy, and roadmap that aligns with the company's goals and objectives.
• Lead cross-functional teams to drive planning, design, development, and launch of products that execute on the vision
• Deeply understand customer needs and collaborate with engineering and UX to translate into product requirements and use stories
• Define key metrics to evaluate product performance, constantly analyzing data to inform product decisions and measure success
• Manage relationships and expectations with a wide range of cross-functional stakeholders at all levels of the organization
• Mentor junior PMs on product management best practices and support their professional development
• Conduct regular data-driven business reviews that analyze product execution and revenue/market accomplishments

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to …