Principal Product Manager, Developer Relations

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Location: US-Based, Remote

Genesys is a leader in the customer experience (CX) industry, providing innovative solutions that empower organizations to deliver seamless, personalized interactions. Our Genesys Cloud platform is at the core of enabling real-time, AI-driven orchestration and insights, transforming how businesses engage with their customers. Genesys Cloud was built from the ground as a true SaaS platform that focuses on public API first and an event-driven architecture to provide our customers and partners with the ability to easily extend and augment the platform to deliver unique and exceptional customer experience to their customers.

The Role 

We are seeking a Principal Product Manager to lead the vision, strategy, and execution for building a robust developer experience and community around Genesys Cloud. This role will focus on building out the tools and enablement to make customer and partner developers successful when working with the Genesys Cloud platform to achieve their business goals. Additionally, this individual will be responsible for ensuring the developer persona is represented throughout our entire portfolio of products from ideation to delivery. 

Your mission will be to utilize data and telemetry to understand the key areas of investment to grow our developer ecosystem and expand the number of customers utilizing the Genesys platform to build unique CX solutions across their entire enterprises to service their customers.

The Opportunity 

As the Principal Product Manager, you will have the autonomy and accountability to define and lead the strategy for expanding our developer ecosystem. This includes building out our developer experience portal, developer tools, telemetry and enablement programs that are needed to expand and delight our developer community. You will also serve as product SME for our customers, partners, and field teams as it pertains to how their developers can leverage the Genesys Cloud platform to meet their objectives.

What You Will Do 

• Partner with internal and external stakeholders, including customers, partners, field solutions consultants/ architects, and other product teams to develop and drive the product strategy

• Translate the developer product strategy into a defined product and program roadmap; working closely with development teams from ideation to overseeing delivery of EPIC’s to achieve our objectives

• Identify additional business opportunities and monetization strategies around the developer ecosystem.

• Drive partnerships and interoperability with leading technology platforms and developer community’s to create frictionless integrations and enhance our platform extensibility. 

• Define operational business metrics and create automated reporting to track the adoptions, usage, NPS, and revenue of the developer platform to make data driven decisions on additional functionality. 

• Interface with our customers, vendors, and partners to communicate and advocate the value of the Genesys platform to developers.

• Collaborate with Marketing and Solutions Consulting to develop content strategies and pipelines to provide our developer community with continuous learning.

What We’re Looking For 

• 8+ years of experience as a Product Manager, with expertise in API’s, SDK’s, integrations, development lifecycle, and the needs of developers.

• Extensive experience working with restful APIs and SDKs to build custom software solutions.

• Strong understanding of the content and tools needed by developers to create custom solutions on top of a SaaS platform.

• Strategic thinker who can balance the need for short-term delivery with long-term platform innovation. 

• Ability to lead cross functional departmental teams in the development of readiness practices and processes; effective in implementing new and improved processes

• Excellent organizational and management skills as well as influential skills

• Passion for customer experience and driving the unification of customer data to unlock actionable insights. 

• Excellent collaboration and communication skills, with a proven ability to work across technical and non-technical stakeholders. 

#LI-Remote

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

More details about our company benefits can be found at the following link: https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.