Principal Field Solutions Architect CX

Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future. A Fortune 200 leader, we’re the driven professionals and technology experts companies turn to most to solve their IT challenges.

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

Job Summary:

This position is part of CDW's Contact Center Practice, a single-source provider to our clients for all things Customer Experience. We have more than 140 Pre-Sales resources, and more than 80 Field Services Engineer, as well as Technical Architects, Team Leads, and Project Managers focused on delivering an array of world-class customer experience solutions to our customers. CDW has been delivering Contact Center solutions to our customers for over 50 years. We have deployed over 100,000 Contact Center Agents and we have enjoyed consistent industry awards from our partner community. CDW is also at the forefront of the artificial intelligence revolution. The Contact Center Principal Field Solution Architect role is a technical pre-sales position that works with CDW sales teams and partners to design and present Contact Center and Artificial Intelligence (AI) solutions to meet the needs of our customers.
The Principal Field Solution Architect – Contact Center role focuses on pre-sales solution design. This role is responsible for working with internal and external sales teams and partners to plan and organize strategies. The incumbent analyzes the sales environment including customer expectations, competitive environment, as well as the customer's technical and operational environment to define actions that will be performed in the sales cycle timeframe.

The Principal Field Solution Architect develops and maintains strategic relationships with Sales Management of the teams they support and expected to be a trusted advisor to grow business.

The Principal Field Solution Architect is expected to be subject matter expert (SME) in multiple technologies of customer experience solutions.

The Principal Field Solution Architect is responsible for driving a variety of initiatives and projects, coaches and/or mentors others Field Solution Architects; …