Principal Customer Success Architect

As part of our rapid growth we are looking for a Principal Customer Success Architect to join our team! As a Principal Customer Success Architect you will own the journey to success for our largest and most strategic customers.  The Principal Customer Success Architect will work with our extended GTM team inclusive of pre-sales and post-sales to develop and promote best practices for optimal adoption and revenue growth. The Principal Customer Success Architect is a highly strategic role focused on managing risk in our top accounts and helping our teams operate efficiently to drive customer value.

Responsibilities 

• Act as a voice of the customer for key strategic accounts and ensure account teams are leveraging best practices to set the customer up for optimal outcomes
• Partner with the Account Executive and TAM to translate the customer's desired business outcomes into actionable objectives and plans
• Collaborate with  key customer stakeholders to build technical champions and grow sponsorship within the account
• Act as program manager for executive account escalations and partner with account teams to ensure they have what they need to quickly resolve escalations and mitigate risk
• Build and maintain an account risk reduction program, focusing on using the key learnings from major accounts to identify risk across all Axonius customers
• Develop best practices to drive optimal results across the entire  customer lifecycle
• Act as Subject Matter Expert for Axonius’ top accounts in North America
• Participate in Technical Quarterly Business Reviews and Executive Business Reviews as needed
• Develop & execute Account Plans with a focus on increasing adoption, ensuring retention and growth, and overall customer satisfaction

Requirements:

• At least 15+ years industry experience in a customer facing role within software and/or technology (preferably within cybersecurity)
• At least 10+ years of experience leading customer success for major accounts
• Experience as a business functional leader in sales, support or engineering
• Proven track record of customer outcomes resulting in expansion of the Axonius relationship
• Expert understanding of data formats and structures (JSON, CSV, SQL/NoSQL, etc.)
• Familiarity with APIs and their practical application in a real world environment
• Understanding of data sets and how to effectively extract useful information
• Working knowledge of Internet protocols and services (HTTP/HTTPS, SMTP, SSH, SMB, FTP, Telnet, LDAP/LDAPS etc.)
• Working knowledge  of networking topology, network configuration and components (firewalls, routers, etc.), endpoint security technologies (AV, EDR, malware detection etc.), cloud security principles, and vulnerability management
• Working knowledge of coding in Python, Bash, Batch, and/or Powershell
• Excellent verbal and written communication skills 
• Strong critical thinking skills with the ability to identify novel solutions to complex problems
• Capable of presenting technical information to technical and non-technical audiences
• Ability to train others on Axonius products and process.

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Axonius is committed to fair and equitable compensation packages. A candidate’s salary will be based on qualifications and relevant experience. In addition to a competitive salary, our packages include stock options, attractive benefits, and an annual bonus.

A little more about Axonius: 

Axonius gives customers the confidence to control complexity by mitigating threats, navigating risk, automating response actions, and informing business-level strategy. With solutions for both cyber asset attack surface management (CAASM) and SaaS management, Axonius is deployed in minutes and integrates with hundreds of data sources to provide a comprehensive asset inventory, uncover gaps, and automatically validate and enforce policies. Cited as one of the fastest-growing cybersecurity startups, with accolades from CNBC, Forbes, and Fortune, Axonius covers millions of assets, including devices and cloud assets, user accounts, and SaaS applications, for customers around the world.

Headquartered in New York, New York, Axonius employs over 600 people worldwide. Axonius is named to the 2024 Forbes Cloud 100 and was named to Dun’s Best Start Up Companies to Work for Over 100 Employees. Axonius is recognized with the Great Place to Work Certification™ and for two years in a row, Axonius was ranked Deloitte Technology Fast 500 list. Axonius has been cited as the fastest growing cybersecurity company in history by revenue.

At Axonius we support a diverse and inclusive workplace and believe in equal employment opportunity. We welcome people of different backgrounds, experiences, abilities and perspectives, regardless of race, color, ancestry, religion, age, sex, gender identity, national origin, sexual orientation, citizenship, marital status, disability, or Veteran status.

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