Principal Communication Designer

See yourself at Twilio

Join the team as Twilio’s next Principal Communication Designer and play a pivotal role in shaping how we communicate our vision, products, and innovations to key stakeholders.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This position is needed to elevate our executive communications by transforming complex product strategies and technology architectures into clear, impactful visuals. As the Principal Communication Designer, you’ll craft presentations and visual stories that resonate with investors, customers, employees, and partners, strengthening our brand and supporting key strategic initiatives. Through creative storytelling, you’ll play a crucial role in shaping our transformation narrative and driving alignment across the company’s most important audiences.

Responsibilities

In this role, you’ll:

• Develop and execute visual strategies that clearly convey complex ideas to a range of audiences, including investors, customers, employees, and partners.
• Collaborate closely with executives and product strategists to translate key messages, product architectures, and technology strategies into compelling presentations, visuals, and communication materials.
• Lead and mentor junior designers by setting high standards for design quality, consistency, and brand alignment, fostering a culture of creativity and excellence.
• Drive impactful storytelling initiatives that strengthen and evolve our brand narrative, helping shape and communicate our transformation to key audiences.
• Manage multiple high-priority projects independently, ensuring timely delivery and effective execution of visual assets across a range of channels.
• Identify and implement innovative design solutions that enhance visual storytelling, incorporate data visualization effectively, and keep our communication style fresh and engaging.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Bachelor’s degree in Graphic Design, Communication Design, Visual Arts, Marketing, or a related field is required. 
• 10+ years of experience in communication design, visual storytelling, or graphic design, with a minimum of 3 years in a senior or principal role.
• Demonstrated experience working directly with executive or senior leadership teams to develop strategic presentations and communication materials.
• Proven track record of managing complex, high-stakes design projects independently and delivering impactful visual content.
• Design Software Proficiency:  Advanced skills in Figma and Adobe Creative Suite
  Presentation Tools: Expertise in PowerPoint, Keynote, and Google Slides for high-quality, polished presentations.
• Data Visualization: Ability to simplify and visualize complex data to make information clear and engaging.
• Strategic Communication: Skilled in aligning design solutions with business and executive goals, translating ideas into clear, persuasive visuals.
• Collaboration: Exceptional interpersonal skills, with experience partnering with C-level executives and cross-functional teams.
• Leadership and Mentorship: Demonstrated ability to mentor junior designers, provide constructive feedback, and foster a collaborative, high-performing team culture.
• Adaptability: Flexibility to adjust priorities and designs based on evolving needs and feedback from stakeholders.
• Detail-Oriented: High attention to detail in all design aspects, ensuring brand consistency and visual polish.
• Problem-Solving: Proactive, with a strong ability to anticipate challenges and find creative solutions.
• Time Management: Exceptional organizational skills with the ability to manage multiple projects under tight deadlines.

Desired:

• Master’s degree or advanced coursework in Design, Communication, or Business is a plus.
• Any specialized training in data visualization, storytelling, or digital media is an advantage.
• Additional Tools: Familiarity with tools like Sketch, or video editing/motion graphics software is a plus.
• Project Management: Experience with project management tools such as Airtable is preferred.

Location

This role will be remote but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of Colorado, California, New York,Washington and Washington D.C. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado or Washington D.C.: $149,00-$186,000.
• Based in New York, Washington State, or California (outside of the San Francisco Bay area): $158,000-197,000. 
• Based in the San Francisco Bay area, California: $175,000-$219,000.
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. 

Applications for this role are intended to be accepted until 12/1/24 but may change based on business needs. 

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.