Principal, Business Operations

About the team

Zillow Home Loans (ZHL) provides customers with a streamlined option for their home financing needs. By utilizing Zillow's home-buying expertise and cutting-edge technology, we’re working to create an easier, smoother ‘check-out’ experience for real-estate transactions.

The Business Operations (“BizOps”) team serves as the central nervous system of ZHL, responsible for defining and delivering ZHL’s next phase of evolution and growth. This team focuses on our most critical and strategic cross-company projects, ranging from overall company strategy to owning key strategic projects in partnership with senior-most leaders across Zillow Group.

About the role

The Principal, Business Operations will serve as a senior sales operations leader able to dive into a wide array of problems that drive impact for the business across sales, operations, product, go-to-market, and analytics. This position requires a visionary and results-driven individual with a demonstrated track record of leading teams that have successfully scaled operationally complex businesses. The Principal, Business Operations will play an integral role in setting strategic direction while collaborating with cross-functional teams to scale our delivery of a seamless home financing experience.

What you’ll do:

• Partner with Sales leadership to identify and optimize funnel conversion opportunities and drive sales performance management

• Lead the development and execution of high-impact projects to drive growth and optimization of ZHL’s Digital and Premier Agent channels

• Partner with senior leaders and cross-functional teams to accelerate progress, solve hard scaling initiatives, and incubate new programs and functions

• Obsess over our top company metrics, helping to surface and drive initiatives that inform our overall strategy and move the needle for ZHL and our customers

• Lead analyses that inform sales optimization decisions including headcount planning, workforce management and capacity planning 

• Define sales reporting requirements and lead performance review meetings with sales leadership

• Lead business review meetings with senior leaders on a weekly basis 

• Track projects, timelines and commitments on internal projects and related deliverables  

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Colorado, Connecticut, Hawaii, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $147,800.00 - $236,200.00 Annually. This base pay range is specific to California, Colorado, …