Principal Business Objective Manager

Overview

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Your future team

We are seeking an experienced Principal Business Objective Manager to join our Customer Support Mission team. This is a remote role in which you will lead the development of strategic objectives for the Customer Support organization. You will work with senior leadership, department heads, and cross-functional teams to define key strategies and drive business initiatives to achieve legendary customer support and operational excellence.

Responsibilities

What you'll do

• Help to define organizational Objective & Key Result (OKR) goals that are to support and ladder up to Company level goals

• Lead the development and implementation of business strategies aligned with organizational and Company level goals

• Conduct comprehensive analysis of market trends, competitive landscape, and deep assessment of internal capabilities to identify growth opportunities and strategic focus areas.

• Partner with Strategic Analytics teams to assess impact of identified opportunities

• Drive cross-functional alignment with senior leadership on top strategies 

• Establish clear accountability and ownership for key initiatives, ensuring alignment across cross-functional delivery teams 

• Be a program sponsor. Monitor progress towards business objectives, reviewing performance metrics and adjusting strategies to achieve results.

• Provide regular updates and reports to senior leadership on the progress against OKR goals, status of strategic initiatives, highlighting successes, challenges, and recommendations for improvement.

• Be a subject matter expert and advisor on business strategy, providing guidance to leadership and team members across the organization.

• Foster a culture of continuous improvement and innovation, encouraging collaboration, creativity, and accountability in achieving business goals.

Qualifications

Your background

• Bachelor's degree in Business Administration, Finance, Economics, or related field; MBA or advanced degree.

• 7+ Years of experience in strategic planning, business operations, business intelligence or related roles, with experience in driving business growth and achieving results.

• Experience analyzing complex data, identifying trends, and developing actionable insights.

• Experience communicating with multiple partners and senior leaders.

• Think with a forward-looking mindset, able to anticipate market trends, competitive threats, and business opportunities.

• Proven project management skills, with the ability to prioritize and manage multiple initiatives simultaneously in a fast-paced environment.

• Experience working in the tech industry is preferred but not required.

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

Zone A: $192,000 - $256,000

Zone B: $172,800 - $230,400

Zone C: $159,300 - $212,400

This role may also be eligible for benefits, bonuses, commissions, and equity.

Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

Our perks & benefits

Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefits to learn more.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.