Presales Solutions Architect

Who We Are 

Moveworks is the universal AI copilot for search and automation across all your business applications. We give employees one place to go to find information and get support while reducing costs for your business. The Moveworks Copilot is powered by an industry-leading Reasoning Engine that uses a combination of public and proprietary language models to understand employee queries, then build and execute multi-step plans that achieve them. It does this by linking into systems (like ITSM, HRIS, ERP, identity management, and more) with native and custom-built integrations that turn natural language into powerful automations for employees.  

The world’s most innovative brands like Databricks, Broadcom, Hearst, and Palo Alto Networks trust Moveworks to eliminate repetitive support issues, deliver instant knowledge, and empower employees to work faster across applications.

Founded in 2016, Moveworks has raised $315 million in funding, at a valuation of $2.1 billion, thanks to our award-winning product and team. In 2023, we were included in the Forbes Cloud 100 list as well as the Forbes AI 50 for the fifth consecutive year. We were also recognized by the 2023 Edison Awards for AI Optimized Productivity, and were included on Fast Company's Most Innovative Companies list for 2024! 

Moveworks has over 500 employees in six offices around the world, and is backed by some of the world's most prominent investors, including Kleiner Perkins, Lightspeed, Bain Capital Ventures, Sapphire Ventures, Iconiq, and more.

Come join one of the most innovative teams on the planet!

We are currently seeking an exceptional and motivated Solution Architect to join our dynamic presales team. As a Solution Architect, you will play a pivotal role in driving the growth and success of our organization by leveraging your technical expertise to enhance our business scalability. In this position, you will be a guiding technical force, equipped with a profound understanding of the Moveworks platform. Your efforts will be directed towards spearheading impactful initiatives that drive growth across the business, while also identifying opportunities to disseminate your insights across the presales team. Your role will encompass crafting customized solutions, developing compelling proof-of-concepts, creating in-depth presentation materials, and leading cross-functional projects aimed at securing enterprise-level clients. If you possess a strong technical background, enjoy scaling impact through the enablement of others, and have a fervent enthusiasm for tackling our most ambitious strategic challenges, then this is a unique opportunity to be at the forefront of the Conversational AI landscape.

What You Will Do

• Collaborate closely with the sales and presales engineering teams to provide unwavering support for strategic initiatives.
• Leverage your technical expertise to build innovative solutions to solve our customers' business problems. 
• Collaborate directly with architects, developers, administrators, and other technical points of contacts at our customers to achieve a technical win. 
• Conduct interactive workshops with customers to identify existing issues and propose well-crafted solutions for future enhancements.
• Lead the coordination of proof-of-concepts with strategic customers, ensuring precise identification of requirements and successful delivery on their success criteria.
• Develop comprehensive materials that empower the presales team to operate more efficiently and effectively, fostering reusability and knowledge sharing.
• Establish yourself as the go-to subject matter expert on a specific topic within the presales organization, driving knowledge and expertise to new heights.
  
  

What You Bring To The Table

• Seasoned professional with over 6 years of hands-on experience in pre-sales and/or post-sales customer-facing technical roles.
• Proven track record of providing exceptional support to large enterprises with a workforce of over 20,000 employees, delivering impactful solutions.
• Adept at identifying areas for improvement and scaling operations across presales organizations to maximize efficiency and effectiveness.
• Innovative mindset with a genuine passion for crafting cutting-edge technical solutions that push the boundaries of what's possible.
• Demonstrated expertise in successfully delivering proof-of-concepts, showcasing the practical application of technical solutions.
• Experience working with enterprise systems such as ITSMs, ERPs, HCMs, and CRMs. 
• Highly skilled in utilizing REST APIs and adept at reading documentation to effectively query new endpoints and drive integrations.
• Proficient in a diverse range of programming languages in order to support a wide range of integration conversations (examples include Python, Java, Javascript, and/or scripting languages like Powershell or Bash).
• Familiarity with both Linux and Windows environments in order to address on-premise installations, complemented by experience with command-line tools.
• Exemplary presentation and communication skills, capable of conveying complex technical concepts with clarity and confidence.
• Proven ability to lead and drive large-scale cross-functional projects, ensuring seamless collaboration and successful project outcomes.
• Effective at communicating deep technical insights to a diverse audience, ranging from developers and administrators to senior executives.
• Enthusiastic about understanding customers' unique use cases, identifying gaps, and tenaciously resolving issues, regardless of complexity.
• Comfortable and articulate in discussions with both technical professionals and senior leadership, adapting communication to suit the audience.
• Added benefit if experienced with Conversational AI technologies.

Base Compensation Range - $180,000 - $220,000
Compensation Structure: Base + Variable + Equity

*Our compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions or bonus plans. 
Ultimately, in determining pay, final offers may vary from the amount listed based on geography, the role’s scope and complexity, the candidate’s experience and expertise, and other factors.

Moveworks Is An Equal Opportunity Employer
*Moveworks is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other characteristics protected by law.