Practice Manager II

Job Description

About FIS

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

The FIS Americas Banking and Digital Consulting team provides project-based services to help our banking customers create their unique service solutions. You will be working with a team of highly skilled program and portfolio managers providing innovative solutions utilizing a variety of FIS products and services.

What you will be doing

The Payment Software Professional Services practice within FIS’ Fintech Solutions organization leads Financial Service firms and Industry leaders (partners) on their implementation of our next-generation cloud native solutions. The Practice Manager is responsible for the general health of the practice with broad responsibility and decision-making authority.

You will represent a group of project/program managers who manage bespoke implementations for fortune 500 clientele, this means establishing relationships with key stakeholders, managing budgets (P/L responsibility), coaching direct reports, and leveraging influence where necessary to meet expectations. You will also need to use data as a primary mechanism for decision making and to solve a broad range of issues as appropriate. Importantly, you will be an advocate for our partners – their success is directly proportional to FIS’ success.

· Act as the main liaison between the client and all FIS teams.

· Successfully manage your client projects to complete all related goals on time and within budget.

· Collaborate with teams to effectively solve internal barriers with large cross-functional teams to meet program goals.

· Identify and cultivate new opportunities by reviewing statements of work and providing input on appropriate staffing levels for client engagements.

What you bring

Excellent communication & people/client management skills Strong delivery experience - Understanding of Project Management practices and how to enforce them Strong financial acumen – need to understand profit drivers and expense mitigation Strong problem-solving ability Data driven decision making capability Strategic mindset – Big picture thinking.

· Experience leading large complex programs with competing priorities.

· Adept at leading executive level strategic conversations with the ability to drive to decisions.

· Comfortable engaging in difficult customer conversations including negotiating potential tradeoffs.

· Excellent organization, communication, leadership, and PM skills.

· Willing to travel 25%.

· Typically requires ten or more years of related experience.

Added bonus if you have

Experience working with cloud native platforms in Professional services and/or consulting Experience in a Payments Processing environment. Experience leading client engagements larger than 5,000 hours.

· An understand of financial and banking solutions.

· Broad knowledge of FIS’ products and services, business practices and processes.

· Project Management or Agile certifications.

What we offer you

· Working with an experienced professional services organization with a history of delivering successful solutions.

· Competitive salary and excellent benefits.

· A work environment built on collaboration, flexibility, and respect.

· Varied and challenging work to help you grow in your career.

FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $111,410.00 - $187,180.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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