Playbook and Process Coordinator

Job Title

Playbook and Process Coordinator

Job Description Summary

The Playbook and Process Coordinator will report to the Performance and Innovation Lead and will be crucial in developing, maintaining, and optimizing the Account Team’s operational playbooks and processes. This position is essential for ensuring that all processes within Account Management, IFM, Transactions, Portfolio Strategy, Lease Administration, and Project Management are thoroughly documented, consistently standardized, and effectively aligned with our clients’ strategic goals. The ideal candidate will have a strong background in process management, excellent organizational skills, and the ability to drive continuous improvement initiatives.

Job Description

Essential Functions and Responsibilities

• Process Documentation: Create, curate, and regularly update comprehensive playbooks and process documentation to support diverse operational activities and initiatives.
• Standardization: Ensure all processes are standardized and aligned with organizational goals and best practices.
• Collaboration: Work closely with cross-functional teams to gather information, understand workflows, and document processes accurately.
• Training and Support: Facilitate training sessions and provide ongoing support to team members regarding both new and established processes.
• Continuous Improvement: Proactively identify and analyze opportunities for process enhancement and collaborate with relevant stakeholders to implement impactful changes.
• Enabling Function Support: Provide support for enabling functions, such as HR, sourcing, finance, and technology, as needed.
• Compliance: Ensure all processes comply with relevant regulations and internal policies.
• Communication: Communicate process changes and updates to all relevant stakeholders.

Skills and Experience

• Bachelor’s degree in Business or a related field.
• Preferred qualifications include 3 to 5 years of relevant commercial real estate experience, particularly in program management, playbook development, and process creation.
• Proven experience in process management or a similar role.
• Strong organizational and project management skills.
• Excellent communication and interpersonal skills.
• Proficiency in SmartSheet, SharePoint, PowerBI, process documentation tools and software.
• Experience with process improvement methodologies (e.g., Lean, Six Sigma) is a plus.
• Ability to work collaboratively with cross-functional teams.
• Detail-oriented with a strong focus on accuracy and consistency.

Competencies

• Excellent analytical and problem-solving skills.
• Experience working with CRM and Analytics applications.
• Ability to manage multiple projects and priorities simultaneously, ensuring timely and successful completion.
• Ability to adapt to changing priorities and work in a fast-paced environment, maintaining flexibility and responsiveness.
• Critical thinker with an understanding of processes, interconnections, and relationships.
• Versatility and ability to multi-task and work independently and collaboratively in a cross-functional work environment with diverse skills and cultures.
• Possess a positive attitude with a flexible and responsive approach to problem-solving.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $58,990.00 - $69,400.00

Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative​ Action employer. All qualified applicants will receive consideration for employment without  regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.

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