Platform Administrator

ICF’s IT Modernization division is a rapidly growing, entrepreneurial, technology department seeking a Platform Administrator to support upcoming needs with our federal customers.  Our IT Modernization division is an information technology and management consulting department that offers integrated, strategic solutions to its public and private-sector clients. ICF has the expertise, agility, and commitment to design, build, and operate high-performance IT engines to support all aspects of our client’s business.

At ICF, we are fearless in finding new ways to solve problems, relentlessly making sure it pays off for our clients, and committed to making a positive change in the world. Join our community of management consultants, mission-driven technologists, data scientists, innovation researchers, CIO strategists, and public health researchers & evaluators to challenge the status quo. As we continue to expand our services and to support this growth, we are looking for a full-stack Software Developer to join our Digital Modernization Division. We provide technical assistance services to US Civilian Federal Agencies and their partners, such as Health and Human Services, the Food and Drug Administration, and the Centers for Disease Control and Prevention (CDC); at ICF, we are fearless in finding new ways to solve problems, relentless in making sure it pays off for our clients and committed to making a positive change in the world. Join our community of Enterprise Architects, mission-driven technologists, data scientists, innovation researchers, CIO strategists, and public health researchers & evaluators to challenge the status quo.

General Description

ICF's digital transformation and IT modernization division is seeking a Platform Administrator to join our team of experts. The platform administrator will support technical operations, incident resolution, and day-to-day availability and maintenance of SaaS platforms, including Atlassian, GitHub, M365, Okta, and other SaaS systems.

What you’ll be doing (Responsibilities/Day to Day):

• Support platform systems administration, including investigation, resolution, and escalation of Tier 1 & 2 issues for business-critical platforms for our customers.

• Design, implement, and support Jira-based workflows and Confluence spaces; as well as support and administer existing workflows and spaces.

• Support other SaaS platforms such as GitHub, M365, or Okta IAM as needed.

Required Skills

• 2+ years of hands-on experience administering enterprise-scale server environments; including Linux systems, TCP/IP networking, and scripting languages such as bash, and MySQL scripts.

• Experience with Application Logging and Monitoring platform administration (Datadog, Splunk, New Relic, Sumo Logic)

• B.S. degree required.

• Green card holder or US Citizenship is required due to federal contract requirements.

• Must be able to obtain a US Public Trust clearance.

• MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply.

Preferred Skills

• Experience with Qualtrics Platform Administration, Management

• Experience with Posit (R Shiny) Platform Administration, Management

• Experience administering GitHub, M365, or similar platform systems/solutions.

• Certification in Datadog / Sumo Logic / New Relic / Splunk platforms

• DevOps/system administration experience in AWS or another cloud; familiarity using infrastructure automation.

• B.S. degree in Computer Science, Information Technology, Computer Engineering, or a related discipline.

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Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more here: Requesting an Accommodation for the ICF interview process.

Read more about workplace discrimination rights, the Pay Transparency Statement, or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.

 

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$79,154.00 - $134,561.00

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