Planning and Scheduling Coordinator I

Company Description

When you join Renaissance®, you join a global leader in pre-K–12 education technology. 

Renaissance’s solutions help educators analyze, customize, and plan personalized learning paths for students, allowing time for what matters—creating energizing learning experiences in the classroom. Our fiercely passionate employees and educational partners have helped drive phenomenal student growth, with Renaissance solutions being used in over one-third of US schools and in more than 100 countries worldwide.

Every day, we are connected to our mission by exemplifying our values: trust each other, win together, strive for the best, own our actions, and grow and evolve.

Job Description

The Planning and Scheduling Coordinator schedules all Professional Learning staff according to utilization guidelines for onsite and remote assignments! You will match consultant capabilities and availability to customer needs. You will also work closely with other departments within the larger Customer Success team.

The Planning and Scheduling Coordinator will:

• Understand and apply utilization guidelines when scheduling implementation staff for onsite and remote assignments.
• Conduct consultative planning calls with customers to understand professional learning needs regarding their professional development requests. Help develop Professional Learning Plans for customer sessions and schedule professional development for the facilitation team.
• Use multiple components of company CRM system to document, schedule and track metrics of service events; as well as to provide utilization activity reports to Customer Success leadership, maintain accurate records and complete all required documentation.
• Communicate effectively with internal teams and external partners.

Qualifications

The ideal candidate will have:

• CRM system knowledge
• Knowledge of MS Excel
• Ability to work in a solution oriented, fast paced environment
• Strong organization skills to handle multiple tasks and priorities
• Outstanding oral and written communication skills
• Proactive and growth mindset
• Virtual meeting software familiarity

Bonus points for:

• Knowledge of Renaissance products such as Freckle, myON, Accelerated Reader, Star 360, Schoolzilla, myIGDIs
• Experience working in a K-12 learning environment

Additional Information

All your information will be kept confidential.

Salary Range: $42,200 - $57,950

This range is based on national market data and may vary by location.

Benefits for eligible employees include:

• World Class Health Benefits: Medical, Prescription, Dental, Vision, Telehealth
• Health Savings and Flexible Spending Accounts
• 401(k) and Roth 401(k) with company match
• Paid Vacation and Sick Time Off
• 12 Paid Holidays
• Parental Leave (20 total weeks with 14 weeks paid) & Milk Stork program
• Tuition Reimbursement
• Life & Disability Insurance
• Well-being and Employee Assistance Programs

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