Periop Client Success Partner

On this journey for over 12 years, Qventus is leading the transformation of healthcare. We enable hospitals to focus on what matters most: patient care. Our innovative solutions harness the power of machine learning, generative AI, and behavioral science to deliver exceptional outcomes and empower care teams to anticipate and resolve issues before they arise.

Our success in rapid scale across the globe is backed by some of the world's leading investors. At Qventus, you will have the opportunity to work with an exceptional, mission-driven team across the globe, and the ability to directly impact the lives of patients. We’re inspired to work with healthcare leaders on our founding vision and unlock world-class medicine through world-class operations.

As a Client Success Partner, you will leverage your deep OR experience to develop relationships with key leaders and users, manage complex and cross-functional project plans, and support clients throughout their contracts. You will creatively think about new use cases for the product and ensure high usage of the Qventus platform.

The Client Success Partner will play a key role in ensuring successful deployment and adoption of Qventus' perioperative solutions. They will develop deep relationships with key leaders and users in hospitals, acting as a critical link between Qventus and the client, and our internal delivery and product teams.

About the Key Responsibilities:

• Leverage deep functional Periop expertise to create and sustain buy-in from core users, executives, and surgeons around workflows and tool adoption.

• Challenge the status quo at client sites and influence clients to adopt industry best practices through strong partnership and communication skills.

• Collaborate with the Product Analytics team to define Qventus ROI strategy and align periop operating metric definitions with health system usage and data-driven decision making.

• Partner with the Marketing team to establish standard collateral for client training and engagement.

• Manage cross-functional work to meet contractual commitments and maintain positive relationships for expansion or renewal.

• Navigate difficult conversations with client executives using clearly presented business cases to effect system-wide change.

• Lead complex engagements with matrixed teams (clinical, technical, and operational) on both the client side and within Qventus with minimal supervision.

About What We’re Looking For: 

• 3+ years of specific OR leadership, such as OR Business Manager, OR Director, or Perioperative Services Director or

• 3+ years of professional experience at a top healthcare consulting firm or in a client-facing professional services role at a workflow-oriented SaaS company.

• Deep understanding of the surgical domain and related hospital operations.

• Polished executive presence with the ability to create and present visually appealing slides with robust data stories.

• Proven track record of developing and maintaining professional relationships across all levels of a periop department.

• Project management experience with complex implementations in the healthcare setting.

• Familiarity with EHR systems.

• Strong technical aptitude and experience collaborating with product managers, engineers, and technical teams.

• Ability to travel up to 25-50% nationwide.

It’s a Plus if you Have… 

• Knowledge of robotic surgery and appropriate workflows.

• Expertise with surgical modules of major EHR systems

• Knowledge of the landscape of acute care patient flow processes and solutions.

• Change management experience.

• OR clinical experience (e.g., CNOR).

• Located in Eastern US (not required)

The salary range for this role is $110,000 to $140,000. Qventus salary bands represent market data across different geographies. We consider several factors when determining compensation, including location, skills and qualifications, and prior relevant experience. Salary is just one component of Qventus’ total package. Some of our key benefits and perks* include but are not limited to: Open Paid Time Off, paid parental leave, professional development, wellness, and technology stipends, generous employee referral bonus, and employee stock option awards.

We believe that diversity, equity, inclusion, and belonging are fundamental to improving healthcare and society, and that’s why we’re building a company that leads the way. We hold ourselves accountable to using fair hiring processes that mitigate the negative impacts of unconscious bias. We also work to ensure that people from underrepresented groups play meaningful roles on both sides of the interview table. We are an equal opportunity employer and give all qualified applicants consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Candidate information will be treated in accordance with our candidate privacy notice which can be found here: https://qventus.com/ccpa-privacy-notice/

Employment is contingent upon the satisfactory completion of our pre-employment background investigation and drug test.

*Benefits and perks are subject to plan documents and may change at the company's discretion.

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