Payments Program Manager

Description

Guesty is the all-in-one platform for hospitality businesses to automate and optimize every aspect of their operations. With purpose-built technology, industry-wide expertise, and an R&D team of 200+ engineers, Guesty ensures that hospitality businesses can streamline and achieve growth, while delivering the best value to guests. With a complete suite of features and 150+ industry partners, including major booking OTAs like Airbnb, Vrbo, Booking.com, Tripadvisor, Expedia, Hopper, Google Travel, and many more, Guesty is transforming the hospitality industry with innovative solutions.

Today, Guesty has 15 offices and 700+ team members across the globe.

In Guesty, we use the latest technologies and frameworks and handle complex business operations, promoting open-mindedness, creativity, and self-reliance. 

Responsibilities

Responsibilities:

• Own service customer payments products process - including system setup, user training, and customer relationship management.
• Upsale of payment product add-ons.
• Pricing negotiation and explanation for the payment products
• Deliver demo sessions (via video) to customers
• Follow up with customers regularly throughout the ticketing system to make sure they are increasing their engagement in the Guesty payments products and have all the needed information and support.
• Serve as the Guesty payments contact person for clients during onboarding for questions about product usage and payment best practices.
• Become an expert on the entire Guesty Platform in the payments field.
• Understand the customer business and technical needs to optimize configuration and recommend best practice solutions.
• Gather customer feedback to communicate it to the Payment team.
• Focal point of knowledge and training inside the organization.
• Be an expert on the Guesty Platform from a payments point of view and on the GuestyPay product.

Requirements

Requirements:

• 2+ years of experience
• Must reside on EST (preferred) or CST 
• Must have Payments experience
• Must have experience in a client facing/customer success role
• Solid technical background 
• Exceptional ability to communicate and foster positive business relationships
• Experience working with remote teams and clients
• Native English speaker

**Please note that this is a Remote position - must be EST or CST**

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Compensation: $80,000 - $100,000 OTE

*Exact compensation may vary based on skills, experience, and location.*

- Benefits and Perks

Employees also receive access to the following benefits:

• Health, dental, vision, life, and disability insurance 
• 401(k) Retirement Savings Plan & Employer Match
• Paid time off
• All new employees receive a comprehensive virtual onboarding experience.
• Professional development opportunities

Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.