Payment Services Inbound Call Center Agent (Bilingual French) REMOTE

Job Description

Payment Services Inbound Call Center Agent - Full-Time – Remote Position – Bilingual French

Are you an experienced customer service professional with a background in call center operations? We are delighted to present an exciting opportunity that might be of interest to you. This role offers the opportunity of working remotely and is open to qualified candidates nationwide. The operational hours for our various departments are as follows:

Business Support: 7:00 A.M - 8:00 P.M CST
Payment Services: 7:00 A.M – 6:15 P.M CST
Facilities: 24-7-365

We are hiring for the following shift assignment: 
TIME/DAYS OFF:
Working Day: Monday-Friday
Working Hours: 9:45AM-6:15PM
Please note that the schedule is subject to change in accordance with business needs. Successful candidates will be required to attend a one-week training session remotely, from Monday to Friday, between 8:00 AM and 5:00 PM CST.
This role entails handling incoming customer inquiries and ensuring their concerns are resolved in a timely and accurate manner. The specific call type you will handle depends on the line of business you are assigned to. Our call types include:

Business Support: Customer inquiries, order fulfillment, online e-commerce
Payment Services: Payroll inquiries, expense and invoice processing, vendor onboarding
Facilities: Facilities dispatching, hotel reservations, vendor invoice processing
Your exceptional communication skills, empathy, and problem-solving abilities will play a crucial role in creating positive customer experiences and maintaining our high service standards.
 

Job Responsibilities

• Manage a high volume of inbound phone and email contacts from Aramark's service locations, vendors, employees, and management Perform research and analysis necessary to provide solutions to questions or concerns related to payroll, accounts payable, and travel and entertainment expense reimbursement
• Develop and maintain a comprehensive understanding of our multiple systems, policies, and procedures.
• Utilize a "First Call Resolution" strategy to troubleshoot order issues, employing sound judgment to effectively research and resolve them using win-win solutions.
• Employ basic sales techniques to provide customers with the necessary knowledge and support to identify the most suitable product for their needs.
• Navigate multiple systems and websites seamlessly, educating customers on how to leverage online tools when appropriate.
• Meet weekly, monthly, and yearly Key Performance Indicators (KPIs) for quality, customer satisfaction, and overall productivity levels.
• At Aramark, we prioritize the development of new skills and foster a culture of dedication to achieve …