Payer Relationship Manager

Alma is on a mission to simplify access to high-quality, affordable mental health care. We do this by making it easy and financially rewarding for therapists to accept insurance and offer in-network care. When a provider joins Alma, they gain access to a suite of tools that not only help them better run their business, but also grow it sustainably and develop as a provider. Alma is available in all 50 states, with over 20,000 therapists in our growing network. Anyone looking for a therapist can browse Alma’s free directory. Alma has raised $220.5M in funding from Insight Partners, Optum Ventures, Tusk Venture Partners, Primary Venture Partners, First Round Capital, Sound Ventures, BoxGroup, Cigna Ventures, and Rainfall Ventures. Alma was also named one of Inc’s Best Workplaces in 2022 and 2023.

Payer Relationship Manager

As a Payer Relationship Manager, you will lead Alma’s partnerships with health insurance companies. This role involves cultivating and nurturing strong relationships with our payer accounts, working cross-functionally with Product, Engineering, Data, and Operations to ensure payer needs are met, and acting as a bridge between our services and their mission to improve access to high-value behavioral health.

What you’ll do:

• Serve as the primary point of contact for assigned payer accounts, building and maintaining strong relationships, and acting as a trusted partner.
• Understand the unique needs and goals of each payer, aligning our solutions to their objectives, and fostering a collaborative partnership.
• Engage proactively with payers to provide timely support, address inquiries, and ensure seamless communication to enhance overall satisfaction.
• Coordinate with internal teams to ensure successful onboarding, implementation, and ongoing support of our payer partners.
• Identify potential issues and proactively address concerns, finding effective and efficient solutions to maintain positive payer experiences.
• Collaborate with cross-functional teams to identify strategic partnership and expansion opportunities within existing payer relationships, contributing to overall company growth.

Who you are:

• You have exceptional interpersonal and communication skills, capable of building rapport and fostering meaningful connections with a diverse range of stakeholders.
• You have a proven 3-4 year track record in account management within the healthcare, insurance, or technology sectors.
• You are a creative thinker with strong analytical skills, adept at identifying challenges and implementing strategic solutions.
• You can collaborate effectively across teams, driving collective success and contributing to a positive work environment.
• You thrive in a fast-paced start-up environment, remain flexible in …