Patient Success Specialist Temp to Hire

POSITION SUMMARY:

If all goes well, after 90 days there is the possibility of conversion. 

All patient-specific eligibility verifications with payers claim submissions/ investigations, product grid, current patient status analysis, and various reporting functions management. The candidate must ensure strong organization and strict adherence to guidelines and regulatory requirements. The current role is a pivotal contributor to modifications to internal/external department protocols and SOP for current processes to expand upon additional product lines of payer submissions. Establish priorities and the ability to multi-task accordingly. Confer with Management to determine work progress and provide information on changes.

PRIMARY RESPONSIBILITIES:

• Must have a clear understanding of the insurance billing process including EOB, Deductable, Coinsurance and Copay
• Must maintain a current status on Natera training requirements.
• Experience with medical billing and coding, preferably in a skilled nursing environment
• Excellent customer service skills and phone manner
• Ability to manage stress in a fast-paced environment
• Strong knowledge of Medicare and Medicaid practices
• Minimum of two years of call center experience in inbound and outbound capacity. 
• Minimum two years of Salesforce experience

KNOWLEDGE, SKILLS, AND ABILITIES:

• Outgoing personality with excellent oral & presentation skills.
• Ability to think strategically and execute tactically.
• Emphasis on competitive analysis and team-first attitude.
• Ability to relate and educate our billing offerings to potential patients and internal agents.
• Strong quantitative and MS Excel skills
• Self-motivation, with the desire and capacity to work both independently and collaboratively.
• Must act with a sense of urgency.

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  Excellent organizational and communication skills (written and verbal)

  PHYSICAL DEMANDS & WORK ENVIRONMENT:

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  Duties are typically performed in an office setting; however, working from home is an option. 

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  This position requires using a computer keyboard, communicating over the telephone, and reading printed material. 

• Duties may sometimes require working outside regular working hours (evenings and weekends).

• Duties require the ability to converse with patients on the phone for a minimum of 4 hours/day.