Patient Education Manager (PEM) - Neurology - Carolinas - GA, NC, SC, TN

Job Title: Patient Education Manager (PEM) - Neurology - Carolinas - GA, NC, SC, TN

Location: Remote USA, Carolinas - GA, NC, SC, TN

About the Job

At Sanofi, we are dedicated to transforming patient health through chasing the miracle of science. As a prominent pharmaceutical manufacturer, our commitment extends beyond drug development, ensuring that patients can access and afford our therapies. 

The Sanofi Patient Support Services (PSS) team is focused on supporting patients wishing to access Sanofi therapies. This is achieved by offering programs that provide reimbursement and logistics support, financial assistance, and patient education. In addition to the program offerings, the PSS organization is also home to field teams that provide education and support to patients and customers. 

This position will focus on patient and HCP education, ensuring that all stakeholders understand disease awareness, REMS requirements, and lab monitoring expectations. They will provide critical pre-Rx and onboarding and adherence education, helping patients and caregivers feel confident throughout their treatment journey and support SAMs (Strategic Account Managers) in additional HCP education when needed.  The overall objective of this Team is to be the subject matter expert on the REMs, patient enrolment, and lab process for patients and HCPs both pre and postscript.  They will be accountable to support healthcare providers and staff throughout the patient onboarding process.  Doing so will support compliance with the Neurology REMS Program, including REMS Deviation Management, to assist in identifying Central Lab Program issues.  This role will also be responsible for providing patient and care partner education programs with on label product education and education on lab monitoring process and conduct ongoing adherence education programs.

The overall objective of this Team is to be the subject matter experts on the on the REMs, patient enrolment, and lab process, support compliance with the REMS Program, educate HCPs, patients and care partners with on label patient education.

We are an innovative global healthcare company, committed to transforming the lives of people with immune challenges, rare diseases and blood disorders, cancers, and neurological disorders. From R&D to sales, our talented teams work together, revolutionizing treatment, continually improving products, understanding unmet needs, and connecting communities. We chase the miracles of science every single day, pursuing progress to make a real impact on millions of patients around the world.

Main Responsibilities:

• Deliver pre-prescription (pre-Rx) patient awareness and brand. Education to office staff on REMs enrolment for HCP and Patients

• Educate patients and care partners on REMS enrolment, patient onboarding, Sanofi Support Services, and lab monitoring requirements.

• Partner with SAM (Strategic Account Manager) in account planning and education of HCPs and office staff on product education, patient onboarding, Sanofi Support Service, and lab monitoring

• Act as an escalation point for Case Managers, providing additional education and support for patients.

• Work collaboratively cross-functionally to ensure alignment with field, hub, and patient access & reimbursement teams (FRMs)

• Conducting adherence programs via on-demand / requested or a standard cadence.

• Educating healthcare providers and staff on the clinical and logistical aspects of onboarding a new patient, in accordance with product label utilizing Sanofi approved resources.  

• Ensure office are audit-ready and comply with the requirements of the REMS Program, including following up/retraining on any identified findings.

• Educating patients and their care partners on safety and what to expect on product.

• Responsible for identifying, escalating and assisting in the resolution of REMS deviations at the HCP level.

• Provide education to patients and care partners on label on product and lab process.

• Adhere to all compliance policies

• Meet documented KPIs and report progress through the year

• Attending and presenting at cross-functional team meetings/calls, Zone, National POAs/Meetings and Conferences

• Supporting the business with other activities and special projects, as needed.

About You

Basic Qualifications: 

• BA/BS degree in life sciences or related field 

• 8-10 years of experience in the pharmaceutical/biotech industry  

• 3-5 years prior experience in field educator role  

• Excellent verbal and written communication, mediation, and problem-solving skills, including the ability to connect with patients, caregivers, and providers. 

• Excellent verbal and written communication skills to convey complex concepts clearly to both clinical and non-clinical audiences. 

• Experience and demonstrated success working in a complex matrix to accomplish goals. 

• Excellent strategic thinking, analytical, and communication skills  

• Ability to interface cross-functionally both at the field level and with internal corporate functions 

• Strong people skills that demonstrate flexibility, persistence, creativity, empathy, and trust. 

• Strong business acumen and strategic thinking skills. 

• Valid Driver’s License 

• Must reside in assigned geography 

Preferred Qualifications: 

• Degree in Nursing, Clinical or Medical  

• Existing relationships with MS Key Opinion Leaders (KOLs) 

• Previous MS/Neurology experience 

• Nursing or strong clinical background  

• Demonstrated success working within cross-functional teams, including the ability to collaborate across functions in a field-based role. 

• Strong understanding and experience supporting Sanofi Genzyme products and services in the HCP and Infusion Center settings 

• Outstanding interpersonal skills, including building strong working relationships, and managing and resolving conflict 

• Demonstrates initiative, teamwork and accountability 

• Strong organizational skills and ability to adapt to change and react constructively in a high-energy and fast paced environment 

Travel Requirements:  

• ~50% travel, depending on geography

• Ability to travel to meetings/trainings/programs as necessary

Why Choose Us?

• Bring the miracles of science to life alongside a supportive, future-focused team.

• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.

• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.

• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.

This position is eligible for a company car through the Company’s FLEET program.

Candidates must complete all fleet safety training and must maintain an acceptable driving record regarding accidents and incidents.

The salary range for this position is $ $100,500 - $167,500 USD Annually. In addition to sales incentive (role may my eligible for long term incentive depending on level and performance); all compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs. Additional benefits information can be found through the link, www.benefits.sanofiusallwell.com

Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.

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Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

US and Puerto Rico Residents Only

Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally inclusive and diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; natural or protective hairstyles; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.