Patient Access Senior Training Manager- Rare Disease

Career Category

Job Description

Join Amgen’s Mission of Serving Patients

Working at AMGEN is more than a job – it’s personal. We define success by a different set of numbers: the number of lives touched, the number of lives changed, the number of lives saved. We’re a team of agile, out-of-the-box thinkers who are inspired to do more because we know we’re a part of something bigger. We strive to build meaningful careers at a company whose values we share because when we live up to our potential, we help patients live up to theirs.  

The Training & Development Sr Manager (Sr Manager, Patient Access Training) is responsible for aspects of the Patient Access training function within the RDBU Commercial Training and Development function.  This position is responsible for developing and delivering comprehensive training to many roles in the patient access team and identifying training needs/gaps. The Senior Manager will work closely with internal stakeholders to collaborate and lead various projects with cross-functional teams including marketing, medical affairs, market access, sales training, site of care, analytics, compliance and other internal home office colleagues.  This role requires the ability to navigate a dynamic environment, identify solutions that work across a complex, multi-product portfolio, and provide technical expertise to achieve business goals through training interventions. 

What you will do

Let’s do this. Let’s change the world.

Responsibilities: 

Collaboration 

• Collaborates with the associate director on complex, enterprise-level projects, including launches 

• Collaborates with the training and development team and cross-functional partners on meeting and events 

• Collaborates with subject matter experts and uses their experiences to create highly engaged learning on complex topics that are tailored to the needs of diverse audiences  

• Partners with marketing colleagues to assist in creation and launch of new materials/resources for patient services personnel 

• Leads the field-based trainers (FBTs) for assigned programs to identify training needs, organize local trainings, and provide forums to share information and communicate within patient services 

• Able to lead through ambiguity and without direct authority 

• Demonstrates excellent project management skills and can motivate self and others to complete deliverables in a timely manner 

• Demonstrates curiosity, flexibility, innovative thinking, and a growth mindset in approaches to collaboration with the training and development team and collaborators 

• Demonstrates the tenants of high performing teams; and integrates the concepts into interactions with collaborators and training and development initiatives 

Program leadership 

• Leads assigned programs for Patient Access teams, consisting of 7 RDBU brands, seven discreet roles, 12 teams, 27 sub-teams with 300 learners across the Patient Access function, working cross-functionally to support business improvements and content updates to ensure accuracy 

• Aligns training and development program tactics to the strategic goals set forth by the associate director 

• Integrates account management, access and reimbursement, product, disease state, patient access skills, and regulatory/compliance principles, topics, and concepts into assigned programs 

• Demonstrates empathy and understanding of the unique rare disease patient and their journey; incorporates this understanding into the development and execution of training and development programs 

• Manages and ensures required training materials and content are successfully processed through the MAC 

• Stays informed on the dynamic market access environment and updates materials accordingly  

Facilitation, learning and development  

• Facilitates interactive technical and product training for Patient Services and Site of Care staff 

• Facilitates the on-boarding process and initial training for new personnel to the Patient Access teams 

• Leads the performance assessment of new hires and assessing learning of existing staff 

• Acts as lead facilitator for multi-day training, applying adult learning methodologies, varying training delivery methods to ensure continued engagement and efficiency 

• Identifies training and development needs for Patient Access, through stakeholder meetings, virtual and live forums to propose innovative ideas for new-hire, continuous and advanced training 

• Maintains, updates and improves training content applying instructional design techniques and standard methodologies 

• Demonstrates autonomy in proposing alternative ways to train and exercises judgment based on experience. 

• Develops, iterates and updates training content as needed 

• Regularly reviews internal and external training resources to stay current on instructional design and learning best practices and methodologies  

• Provides guidance, collaborates with, and advises on learning and instructional strategy with SMEs, peers, and collaborators 

• Performs additional responsibilities as needed 

What we expect of you

We are all different, yet we all use our unique contributions to serve patients.

Master’s degree and 2 years of working in the pharmaceutical industry, account management, patient access and/or experience in training (headquarter or field-based)

Bachelor’s Degree and 4 years of working in the pharmaceutical industry, account management, patient access and/or experience in training (headquarter or field-based)

Associate’s Degree and 8 years of working in the pharmaceutical industry, account management, patient access and/or experience in training (headquarter or field-based)

High school diploma / GED and 10 years of working in the pharmaceutical industry, account management, patient access and/or experience in training (headquarter or field-based)

Preferred Qualifications: 

• Field experience 

• Previous experience in account management, patient access or related areas  

• Flexible and agile with the ability to work in a fast-paced environment with multiple demands with a high level of initiative and independence 

• Ability and willingness to travel to meetings, etc. including some overnight and weekend commitments (>25%) required 

• Experience in content development and instructional design 

• Experience working with learning management systems (LMS)  

• Highly organized with excellent project management skills 

• Proficient in Microsoft Office 

• Professional, proactive demeanor 

• Strong interpersonal skills 

• Excellent written and verbal communication skills 

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

Apply now

for a career that defies imagination

Objects in your future are closer than they appear. Join us.

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As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen application deadline is March 31st for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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