Overpayment Recovery Specialist

Salary Range: $55,000 - $65,000

Job Posting End Date: April 18th 2025

We’ve Got You Under Our Wing

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way.

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com.

Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

Worker Designation – This role is a remote role. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.

What does it take to be successful at Aflac?

• Acting with Integrity
• Communicating Effectively
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

What does it take to be successful in this role?

• Strong attention to detail, accuracy is crucial when reviewing payment records, verifying overpayments, and ensuring correct adjustments.

• Ability to analyze financial data, identify discrepancies, and understand complex claim details to determine if overpayments have occurred.

• Strong math aptitude is required.

• Strong written and verbal communication skills are essential for notifying claimants, explaining overpayment situations, and negotiating repayment terms.

• Strong customer orientation with focus and desire to provide excellent customer service.

• Ability to handle complex situations, resolve disputes, and find solutions to recover overpaid funds effectively.

• Knowledge of Disability Insurance Policies: Understanding the terms and conditions of disability insurance policies is critical to accurately assess and process overpayments.

• Familiarity with industry regulations and compliance requirements ensures that recovery practices …