Outsourcing Operations Coordinator - Remote (CST or EST)

Are you looking to accelerate your career without having to hide your authentic self - a place where you can be you? A career that’s making a bigger impact on the world?  At OneDigital, we are on a mission to help people do their best work and live their best lives.  From the services we offer to the way we show up for each other each day, we are fueling dreams, achieving big goals, and embracing each other’s truest selves.

We understand that pursuing a new job is a big deal.  Maybe you’re afraid you won’t fit in.  Well, here’s the good news.  For us, the days of “fit in to get in” are over and being different is not a barrier to getting ahead. Greatness comes in all shapes, sizes, colors, and experience levels. If you are looking for a people-first culture that is wired for growth, driven to serve, and totally committed to having your back, give us a shot. Your best life awaits.

Our Newest Opportunity: 

Summary:

The Outsourcing Support Associate provides administrative support to the Managing Director and Team Leads within Outsourcing. Support will include coordinating team member schedules with external parties; proofing, preparing and organizing internal and client-facing materials; providing support for the client renewal and onboarding/offboarding process; maintaining databases; managing the Outsourcing Team’s billing processes and providing other administrative support to the team.

Essential Duties and Responsibilities (include but are not limited to):

• Manage the Outsourcing Team’s client monthly billing by maintaining up-to-date data on client agreements and client points of contact, and track and confirm accuracy of billing amounts and expenses charged to clients.

• Strong collaboration with the Operations team and provide timely updates regarding Client Services’, monthly processing of credit card receipts, expenses, and billing.

• Gather materials & support scheduling of client lifecycle meetings, included but not limited to:

• For new client engagements, create, compile and deliver necessary materials to the appropriate internal contacts, as well as materials to send to the client; schedule both internal and client-facing introductory calls

• For contract renewal process and collection of client feedback, facilitate client engagement updates; store all client datapoints in an accessible database; schedule and take notes in calls with client and appropriate Outsourcing Leadership Team member; relay all contract-related updates to the Operations Team.

• Schedule internal and external virtual and in-person meetings often coordinating schedules of several individuals simultaneously.

• Take comprehensive notes during internal team meetings and external client calls (as needed), driving action items from meetings; drive tasks and deliverables on behalf of Outsourcing, tracking against timelines and meeting notes; provide needed materials and templates.

• Develop, edit, and finalize a variety of documents, including presentation slides, proposals, charts, and tables, ensuring clear and concise communication for both internal and external audiences, in accordance with brand standards.

• Gather input from multiple stakeholders, integrating their feedback to produce polished final deliverables.

• Maintain Outsourcing Team’s internal hub of resources, templates and tools as directed.

• Utilize appropriate software to manage and track project data and business developments.

• Maintain and enter data accurately within systems to facilitate informed decision-making and reporting.

• Identify areas for process improvement and implement strategies to streamline workflows.

• Identify and leverage the features of these tools to automate routine tasks, improving overall efficiency.

• Assist with other duties and special projects as needed or required.

Qualifications, Skills and Requirements:

• Proven success in demonstrating strong follow through and proactively managing multiple concurrent tasks and deadlines with minimal supervision.

• Demonstrated agility, accountability, and organizational skills

• Demonstrated ability to effectively build and maintain relationships, both internally and externally with colleagues and prospective clients.

• Consistently demonstrates outstanding customer and client service orientation including highly effective written and oral communication skills

• Ability to exercise sound judgment, exercise confidentiality, improve processes and demonstrate accuracy and thoroughness.

• Strong attention to detail and the ability to proofread documents for accuracy.

• Collaborative work style and strong customer service orientation.

• Demonstrated proficiency with all MS office applications and familiarity with databases/systems.

• This position is largely sedentary in nature; however, one must possess the ability to hear, speak and communicate clearly as well as the ability to use a computer and related software programs. Minimal local and/or national travel necessary.

Education, Training and Experience:

• Minimum high school diploma with three to five years’ administrative experience supporting a team or bachelor's degree with a minimum of one years’ experience providing administrative support in a business environment.

The typical base pay range for this role nationwide is $20 to $30 per hour.  

Your base pay is dependent upon your skills, education, qualifications, professional experience, and location. In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company’s performance. We also offer eligible employees health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and robust learning and development programs. You will receive reimbursement of job-related expenses per the company policy and may receive employee perks and discounts.

To learn more, visit: www.onedigital.com/careers

OneDigital is an equal opportunity employer. Not only as a matter of standard, but to honor and celebrate our differences. We believe that the power of ONE starts with you. We are committed to cultivating and preserving a culture that celebrates diversity, insists on equity and inclusion, and connects us. Ensuring our people feel seen, valued, respected, and supported is fundamental to our core values and business goals.

OneDigital provides equal employment opportunities to all employees and applicants for employment regardless of their: veteran status, uniformed servicemember status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law (collectively, “protected characteristics”). A copy of the Federal EEO poster is linked here.

Pursuant to local Fair Chance Ordinances, we will consider qualified applications with arrest or conviction records for employment. For applicable candidates, the following ordinances are linked here to inform you of your rights as an applicant:

City and County of San Francsico

City of Los Angeles

County of Los Angeles

Employment decisions shall comply with all other applicable federal, state and city/county laws prohibiting discrimination in employment. OneDigital complies with all criminal history inquiry [or ‘ban the box’] laws in California, Connecticut, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New Mexico, Oregon, Rhode Island, Vermont and Washington.

In short, we believe in hiring the most qualified applicant for the position, regardless of background.

If you have questions about our hiring policies and practices, we would be happy to discuss upon receiving your application. We hope to welcome you to OneDigital and look forward to hearing from you.

Thank you for your interest in joining the OneDigital team!