Outreach Coordinator

 The Outreach Coordinator will serve as a key ambassador for California's Deaf and Disabled Telecommunications Program (DDTP), engaging with community members, service providers, and partner organizations to raise awareness about telecommunication access and assistive technology for individuals who are deaf, hard of hearing, deaf-blind, or disabled. Operating under the direction of the Outreach Director, the Outreach Coordinator will focus on relationship-building, delivering presentations, and offering technical assistance to ensure the community has access to essential telecommunications services and equipment.  

Please note that candidates must be located in the State of California. Furthermore, CSD is not providing relocation assistance for this position at this time.

Essential Functions

• Conduct proactive outreach by attending community events, making initial contact with potential partners, and delivering presentations to increase awareness about DDTP services. 
• Establish and maintain relationships with service providers, partner organizations, and community groups to promote the program and foster collaboration. 
• Provide in-person, remote (videophone, messaging, text), and on-site consultations to consumers, ensuring their telecommunications needs are met. 
• Identify and secure new resources and community connections to elevate the program’s presence and visibility. 
• Collaborate with community-based organizations to deliver training and technical assistance regarding the equipment and services offered by DDTP. 
• Present information on telecommunications equipment, relay services, and application processes to a variety of audiences, including service providers and consumers. 
• Educate communities about accessibility options, such as TTYs, amplified phones, CapTel, alerting signalers, and phone features for individuals with visual or speech impairments. 
• Provide personalized training and technical support to individuals using the equipment available through DDTP. 
• Assist consumers with completing the CTAP (California Telephone Access Program) application process to facilitate access to necessary services.  
• Maintain accurate data entry and tracking of consumer interactions and outreach activities, ensuring timely and compliant reporting per state regulations. 
• Complete other duties as assigned. 

Knowledge, Skills and Abilities

To perform the essential functions of this position successfully, an individual should demonstrate the following competencies:

• Proven ability to build and manage relationships with community-based organizations (CBOs), disability advocacy groups, and other relevant stakeholders. 
• Familiarity with resources and services for the deaf, deaf-blind, and hard of hearing populations at the local, state, and national levels. 
• Become a subject-matter expert in services being provided to effectively communicate with community-based organizations and consumers.  
• Demonstrated experience in leading outreach teams and managing geographically dispersed, public-facing workforces. 
• Strong organizational, strategic, and analytical skills to create effective outreach strategies that align with program goals. 
• Ability to independently manage work and training schedules.  
• Excellent written and verbal communication skills, with the ability to present to executive audiences and stakeholders. 
• Creative problem-solving abilities and the capacity to think strategically about outreach opportunities, partnerships, and innovations. 

• Residency Requirement: Candidates for this role must live and work in California.
• Bachelor’s degree in marketing, Business Administration, Communications, or related field; or equivalent professional experience (preferred).
• At least one (1) year of experience engaging in outreach activities aimed at communities of persons with disabilities.
• At least one (1) year of experience working with deaf, hard of hearing, deaf-blind, or disabled customers in outreach, marketing or communication roles.
• At least one (1) year of professional experience in a customer service environment.
• Sales or teaching experience is a plus.
• Experience working with Community-Based Organizations to enhance outreach efforts and build strong partnerships that support individuals with disabilities.
• Ability to communicate effectively using American Sign Language (Preferred).