Outbound Travel Sales Opportunity Closer

LOCATION:    Full Time Remote Position, start date 10/8/2024

PAY: $18.00 / hour base plus monthly Incentive. Estimated Annual Income $50,400 - $63,000

Amazing Sellers have excellent earning potential with our Outbound Vacation Planner Sales team! We are looking for self-starters who love talking to customers excited to purchase our products. We sell vacation tour and cruise packages, and our customers are happy and engaged with us! If you’re motivated, skilled at sales, excited about working warm travel Leads and managing your own pipeline, we’d love to hear from you. Your income potential depends on you - the skill you possess and the effort you make each day! Take a look at what we do and what we offer. 

WELCOME TO THE GLOBUS FAMILY OF BRANDS!

Traveling the world is incredible...don't you agree? It opens us up to new cultures and experiences. Venturing across the globe invites us to wonder and wander...to marvel and be moved. With 95 years in travel, the award-winning Globus family of brands creates vacations that offer travelers culture-rich experiences featuring must-see sights, the stories behind the scenes and countless joy-filled memories in more than 65 countries on six continents across the globe. We began as a small family company with one man, his rowboat, and a dream in Switzerland in 1928. Nine decades later, the entrepreneurial spirit and ingenuity that created this family-owned institution lives on...as well as our commitment to sustainability!  

Watch a video about the Lighthouse Project to find out more about these efforts! 

We are always on the hunt for exciting, team associates passionate about life and work: People who are easily inspired and excited about what they do. We offer incredible career opportunities in a variety of roles including, but not limited to: vacation planning, reservations, marketing, finance, IT, and customer care.  

Company Benefits Include: Pension Plan, 401K Match, 16-26 days of vacation, Health, vision, dental and life insurance, Work from home options, and Home office internet reimbursement. 

Exciting Travel Benefits: 70 to 90% off tours and cruises (plus discounts for friends and family), a free Avalon cruise after 2 years, and Special deals with travel partners like Marriott, Expedia, IATA/IATAN, Norwegian Cruise Line, Hertz, and Thrift Car Rentals to name a few. 

ABOUT THE ROLE

The Outbound Team is responsible for managing a variety of warm travel leads, converting those leads into deposited passengers, and building relationships with their customers to create lifelong guests. This role reports to the Outbound Sales Supervisor. An ideal candidate will be a self-starter, possess strong organizational skills, polished time management, are money and customer experience motivated, enjoy working individually as well as collaborate as a team, must have a good understanding and execution of close ratios, performance consistency, and most importantly, a passion for travel.

EXPERIENCE/SKILLS REQUIRED 

• The preferred candidate will hold an Associate's degree (A. A.) or equivalent from two-year College or technical school or above; six months to one-year related experience in outbound sales work, and travel industry; or equivalent combination of education and experience
• Excellent Computer skills – we use multiple systems to engage with our work and clients
• Previous Sales Experience required
• Previous Experience successfully managing a Pipeline
• Able to successfully manage multiple leads and customers consecutively
• Excellent organization skills
• Self-motivated / awesome time management skills
• Friendly and able to connect with our customers
• Ability to build repeat clientele
• Understanding of Assumptive Close and how to assertively convert a lead into a deposit
• Able to make minimum of 30+ Outbound calls and emails per day
• Adaptable to Change and open to Growth and Coaching

EXPERIENCE/SKILLS PREFERRED 

•  Travel industry experience preferred, but not required.
• Experience using systems such as CRM – Microsoft Dynamics, Ring Central, Excel
• The preferred candidate will have experience in outbound sales work

RESPONSIBILITIES 

• Work Dropped Options (guests who started a booking, but never converted)
• Work past leads that didn’t close
• Work marketing campaign leads
• Manage Leads as assigned in addition to any previous workload pending sale
• Self-manage finding new Leads in CRM within guidelines
• Engage with multiple customers via phone and email daily
• Minimum of 30 + call outs and emails to guests per day
• Hitting defined sales goals monthly and annually
• Maintain a healthy and organized sales pipeline
• Participate in regular training to enhance your skills
• Meet regularly with Supervisor to discuss metrics and performance
• Participate in weekly team meetings and Teams Chats
• Rotating Saturday’s shift required. Will receive one day off that week to compensate
• Overtime as needed

EEOC 

Globus family of brands is an equal opportunity employer. We prohibit discrimination and harassment of any type and afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.