Outbound Sales Representative
Remote, United States
Alpaca Audiology, part of Sonova Audiological Care US
Location: Remote
Current pay: $17.00 an hour + Sales Incentive Program!
Schedule: Monday-Friday
Hours: 8 hours between 8:00am to 6:00pm EST
Who we are
In a life without sound, our work provides meaning. Connect Hearing is part of the international hearing healthcare innovator, Sonova. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. Connect Hearing has over 200 locations across the USA. Our healthcare experts provide hearing solutions to our patients, and routine follow up care to ensure they enjoy a life without limitations
Customer Care Representative Position Summary
Are you a self starter and enjoy a sales enviornment then the Customer Care Representative role is ideal for you. In this role, you will be required to make 130-150 outbound calls daily, the use of customer management software to manage and track the results of your contacts and different types of lead sources. The Customer Care Representative is a disciplined and organized approach using compassion, active listening, understanding, and open-ended inquiries to yield the best performance and results
Responsibilities:
· Outbound calling on assigned warm and new potential leads · Scheduling patient appointments using a call script for multiple types of leads · Collect, record, and accurately maintain pertinent consumer information, using a Customer Relationship Management (CRM) system · Answer return inbound calls as needed after initial outbound contact · Maintain quality service by following organizational standard operating procedures · Maintain and exceed daily, weekly, and monthly appointment (conversion) quotas
· Take inbound call overflow as needed to maintain overall Contact Center client service levels
· Learn and understand basic industry knowledge and vernacular, including measures such as building a product knowledge base around various hearing improvement solutions offered by our Company · Collaborate with Patient-Facing Clinical staff and hearing care professionals
· Demonstrate professional phone etiquette and courtesy when interfacing with patients, clients, and co-workers
· Contribute to the development and growth of the Contact Center by sharing ideas, assisting in related projects, and helping resolve problems and/or improve productivity
· Other duties as assigned
General Skills and Attributes:
· 6+months established inside sales and Call Center experience
· Target-driven and goal-oriented
· Comfortable …
This job isn't fresh anymore!
Search Fresh JobsJob Profile
401(k) match Dental Dental coverage Medical Medical coverage PTO Vision coverage
Tasks- Answer inbound calls
- Collaborate with staff
- Make outbound calls
- Sales calls
- Schedule appointments
Audiology Communication CRM Interpersonal Interpersonal Communication MS Excel MS Word Organizational Outbound Sales Problem-solving Sales Sales Calls Time Management
Experience0 years
EducationEquivalent High school diploma
TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9