Order Management Rep-Summer student

Creating Peace of Mind by Pioneering Safety and Security

At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world.

At Allegion: We’re Redefining Security. Allegion products help keep people safe and secure where they live, work and visit. With more than 30 highly recognizable brands sold globally like Schlage, LCN, Von Duprin, Glynn Johnson, Locknetics, Ives etc., we specialize in security around the doorway and adjacent area: everything from residential locks and portable security to commercial locks, exit devices, openers and closers, electronic access control and workforce productivity solutions.

At the core of this $2.7 billion business is the knowledge and experience of over 11,000+ dedicated employees across the globe and - we’re growing!

As Order Management Representative you will be a solution provider in a fast-pace environment that is committed to providing a positive experience to our customers. In this position you will process incoming orders and interact with external customers, via email, phone to provide superior level of service. This position will also interact with various internal customers including technical services, marketing, finance, sales and operations to assist in delivering positive outcomes for the customer and Allegion.

Responsibilities:

• Process orders from Canada customers, via email/fax and EDI big box stores. Often Communicate directly with customers via phone, e-mail, fax or mail to identify and resolve a wide variety of issues and inquiries on their orders regarding products, pricing, order fulfillment, customer programs, and corporate policies.
• Indexing and assigning incoming orders to appropriate ques
• Modify customer orders in the business operating system.
• Represent the organization daily through customer contact and relationship-building.
• Work with internal departments to enable accurate account management and resolution of customer inquiries
• Adhere to all Allegion Canada Inc. policies and procedures including Health and Safety.
• Perform all other duties as assigned.

Details:

• Monday : Friday from 8am - 4:30pm
• Pay rate : $17-19/hr.
• Type : Remote Role

What you will need:

• Actively enrolled in Post Secondary program/study (with a College or University)
• Ability to communicate in a professional, positive, courteous manner at all times with all levels of customers, clients, visitors and employees.
• Must be detail oriented, punctual
• Understand basic customer needs and expectations to provide timely and accurate resolution to requests.
• Self-motivated with ability to establish priorities and effectively manage time to complete multiple tasks within specified timeframes.
• Excellent written and verbal communications skills with the ability to apply problem solving techniques.
• Excellent computer skills with proficiency in Microsoft Office applications and manufacturing operating systems (AS400) is an asset.
• Team player

Allegion is a Great Place to Grow your Career if:  

• You are seeking a rewarding opportunity that allows you to truly help others.  With thousands of employees and customers around the world, there’s plenty of room to make an impact. As our values state, “this is your business, run with it”. 
• You value personal well-being and balance because we do too!  
• You’re looking for a company that will invest in your professional development.  As we grow, we want you to grow with us.  
• You want a culture that promotes work-life balance.  Our employees enjoy generous time off, because at Allegion we recognize that you have a full life outside of work!  

What You'll Get from Us:

• A commitment to Diversity, Inclusion & Belonging: making a difference and leading with purpose
• High energy, influential, cross collaborative team environment
• Flexible, Remote model of working
• Community involvement and opportunities to give back so you can “serve others, not yourself”  

We Celebrate Who We Are! 

Allegion is committed to building and maintaining a diverse and inclusive workplace.  Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we’re required to, but because it’s the right thing to do.   We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team.

© Allegion plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland

REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370

Allegion is an equal opportunity and affirmative action employer

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