Oracle SaaS - OTL and Absence Techno-Functional Analyst (Federal)

We are looking for an Oracle Fusion HCM Techno Functional OTL and Absence Consultant with overall 10 plus years of IT experience with at least 7+ years of Fusion experience. Must have good understanding of the following Oracle Cloud HCM version 12+ capabilities in OTL and Absence. We are looking for a Functional person who has real-time hands-on functional/product and/or technical experience; and/or worked with L3 level support; and/or having equivalent knowledge.

Career Level - IC4

Responsibilities: 

• Position is for a Functional Support Professional, preferably with implementation background in Fusion OTL and Absence.
• Responsibilities include but are not limited to providing excellence in customer service support, diagnosis, replication, resolving Functional issues of complex and critical service requests. The focus of this position is to provide Customer Service on a Functional level and to ultimately drive complete and total resolution of each issue reported by customer.
• Worked on Time Entry and validation rules, identification of where the issue is using time rules. 
• Creation of Absence plans and debugging absence accrual formulas.
• Position is for a Support Analyst with a background in Oracle SAAS Suite of products
• Responsible for customer production support, tracking-incidents, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases. 
• The key skills put to use on a daily basis are - high level of techno-functional skills, Oracle products knowledge, problem solving skills, and customer interaction/service expertise.
• It an opportunity to work with Cloud and On Premise customers. This work includes:
  • Work directly with Customers for
    • Advising on complex use of Oracle products
    • Resolving highly complex and mission-critical issues
    • Serve as Situation Manager on highly sensitive issues
  • Formal mentoring for promoting the technical and professional development of others
  • Creation/review of Knowledge Articles

 

Key Experience: 

• Bachelors or Masters degree and/or equivalent experience.
• 10+ Years relevant working Experience with 7+ Years in Fusion HCM
• Implementation/Support experience on Cloud HCM Modules like OTL, Absence Management, Compensation and Benefits.
• Candidate must have hands on experience on the below modules - Cloud HCM Modules like OTL,  Absence Management, Compensation and Benefits.
• Ability to travel up to 25%
• US Citizenship and ability to obtain security clearance required to work with Federal customers. 
• Strong Customer interactions and service orientation so you can understand customer’s critical situations and accordingly provide the response, and mobilize the organizational resources, while setting realistic expectations to customers.
• Strong operations management and innovation orientation so you can continually improve the processes, methods, tools, and utilities.
• Strong team player so you leverage each other’s strengths. You will be engaged in collaboration with peers within/across the teams often.
• Strong learning orientation so you keep abreast of the emerging business models/processes, applications product solutions, product features, technology features – and use this learning to deliver value to customers on a daily basis.
• High flexibility so you remain agile in a fast changing business and organizational environment.

 

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Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $45.14 to $72.26 per hour; from: $93,900 to $150,300 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

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