Optima Client Success Manager IV (Client Management IV) - REMOTE

About Net Health  

Belong. Thrive. Make a Difference.  

Are you looking for a meaningful and satisfying career where you have endless opportunities to grow and be financially rewarded? Net Health may be the perfect place for you.   

A high-growth and profitable company, we help caregivers harness data for human health. We also honor and respect the needs of our Net Health family and staff, which is why we offer a work-from-anywhere environment and unlimited PTO. Our welcoming and collaborative culture paired with progressive benefits makes Net Health the ultimate career home! 

As a leading-edge SaaS company in healthcare, we deliver solutions that help patients get better, faster, and live more fulfilling lives. Our software and predictive analytics cover the continuum of care, from hospital-to-home, across various medical specialties. Come join us and start the next chapter of your exciting career while helping others to live better lives.  

World-Class Benefits That Reflect Our World-Class Culture. 

Click Here to Learn More!: 

#WorkFromAnywhere #UnlimitedPTO #ComprehensiveBenefitsPackage #EmployeeResourceGroups #CasualDressCode #PrioritizedEmployeeWellness #DiversityAndInclusion #AVoice #NewHireSupport #CareerDevelopment #EducationalAssistance #EmployeeReferralBonus #ProgressiveParentalLeave    

JOB OVERVIEW

The Client Success Manager serves as a strategic advisor, providing guidance on best practices, analyzing client needs, and developing action plans to maximize product utilization. Acting as a liaison between clients and internal teams, this role facilitates communication, resolves concerns, and advocates for enhancements that improve the client experience. The position requires a proactive approach to monitoring client health, identifying opportunities for growth, and ensuring long-term success with the company’s solutions.

RESPONSIBILITIES AND DUTIES

• Client Relationship Management
• Foster the highest level of service delivery to assigned customers to ensure strong customer relationships, satisfaction, and success.
• Maintain relationships with assigned customer accounts, including key stakeholders, to identify and address goals, needs, and issues.
• Own relationships with C-level client executives and ensure alignment with high-level, strategic goals.
• Be proactive and provide consistent communication with customers to ensure progress against objectives and keep customers notified of changes through regularly scheduled meetings.
• Serve as the trusted advisor for your strategic and/or at-large customers, using discretion and independent judgment with matters of significance.

Client Engagement and Success

• Educate clients on products, drive adoption and utilization, achieve retention goals, and foster expansion opportunities.
• Strategically engage Net Health leadership with clients to ensure achievement of client goals and retention.
• Develop …