Operations Training Consultant, Employee Benefits Underwriting

At The Standard, you’ll join a team focused on putting our customers first.

Our continued success is driven by a high-performance culture. We’re looking for people who are collaborative, accountable, creative, agile and are driven by a passion for doing what’s right – across the company and in our local communities.

We offer a caring culture where you can make a real difference, every day.
 
Ready to reach your highest potential? Let’s work together.

Job Summary

The Operations Training Consultant is responsible for training, mentoring, and serving as a consultative technical resource for the underwriting department to ensure the department is providing exceptional customer service to the various customers and partners they support.

• Partner with leadership and key stakeholders to assess training needs; designing, implementing, and evaluating education programs for new and existing employees.

• Project manage the design and implementation of training materials for the business workflow, policies/procedures, department’s knowledge management site, and customer service skills. 

• Oversee governance of the knowledge management resources for the department and maintain updates to materials.

• Create training materials (including facilitator guides, participant materials, and e-learning courses) to support department training needs.

• Monitor and evaluate the effectiveness of training programs and adjust as needed to ensure optimal results. Provide coaching and support to employees to reinforce learning and improve performance.

• Maintain advanced level of system, industry trends, and process/product knowledge across the various customers and partners that the department supports.

Skills and Background You’ll Need

• 7 years of progressive experience in employee benefits operations, learning and development, training or equivalent experience.

• Moderate understanding of underwriting work as it relates to employee benefits.

• Experience designing and delivering training programs for a variety of learning styles and preferences.

• Strong understanding of adult learning principles and training methodologies.

• Excellent communication, presentation, and facilitation skills.

• Ability to analyze data and evaluate training program effectiveness.

Key Behaviors of a Successful Candidate

• The ability to leverage and build upon employee soft skills to best support the adult learning process.

• Desire to partner closely on strategic projects to ensure successful adoption and delivery.

• Adaptable to changing work demands and able to adjust to new priorities.

Why Join The Standard?

We have built an enduring legacy of stability, innovation and financial strength thanks to the contributions of the talented, creative and compassionate people who choose to work at The Standard. To ensure we can attract and retain the best talent, when you join The Standard, you can expect:

• A rich benefits package including a 401(k) plan with matching company contributions

• An annual incentive bonus plan

• Generous paid time off

• A supportive and responsive management approach

• Opportunities for career growth and advancement 

• Paid time off to volunteer

• An employee giving program that double matches your donations to eligible nonprofits and schools

• Much more!

#LI-remote

Please note - the salary range for this role is listed below. In addition to salary, our package includes incentive plan participation and comprehensive benefits including medical, dental, vision and retirement benefits, as well as an initial PTO accrual of 164 hours per year. Employees also receive 11 paid holidays and 2 wellness days per year.

• Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on various factors, including individual and organizational performance.

Salary Range:

Positions will be posted for at least 5 days from original posting date.

Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Equities, Inc. and StanCorp Investment Advisers, Inc., marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability, or veteran status or any other condition protected by federal, state or local law. The Standard offers a drug and alcohol free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on Standard property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation, employment, education and licensing verification as a condition of employment. All employees of The Standard must be bondable.