Operations Trainer - Remote Opportunity

Who We AreJoin a team that puts its People First! As a member of First American’s family of companies, PCN/Safe Escrow is a provider of escrow disbursement services to Title Agents Nationwide. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for nine consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We DoAdministers and/or conducts training within a functional area or unit. Typically provides training on procedures, services, products, computer applications, operating systems, end-user training, etc. Provides training to both end-users and external customers on SAFEescrow, SAFEvalidation and integrated platforms. May also provide administrative support for the training process. Training may occur in a production environment, for internal or external audiences, or at the individual or group level.

Has functional knowledge and is able to use that knowledge to bring insight to a training role, identifies issues and inefficiencies and recommends process improvements.

Essential functions are typically described in terms of delivering established training materials, analyzing data, developing conclusions, providing recommendations, etc. May have subject matter expertise and some training experience.

What You'll Do

• Participates in and conducts training programs within a functional area or unit, typically in a production environment. May train an internal or external audience individually or in a group setting.
• Delivers training to internal and/or external audiences on processes, service, product, computer applications, operating systems, programming and end-user training.
• May include onboarding training and soft skill training.
• Point of contact for technical issues end-user experiences.
• Conducts surveys and analyzes metrics to identify training opportunities based on projected needs, changes, and other factors.
• Deploys a variety of methods to appropriately present educational and training programs, including in-person presentations, audio/visual, print, computer and intranet.
• Evaluates and organizes existing materials for effectiveness and may adjust as necessary.
• May organize training schedules and …