Operations Supervisor / Snow & Landscaping - Remote
United States - Remote
Join a fast-paced, growing, and exciting company full of great opportunities!
About Us
Our culture is unique and driven by our core values – trust, reliability, innovation, and service – and fundamental belief that all work is honorable, and we acknowledge the dignity of those who do it. Come join our fast-growing team and experience the KBS difference!
KBS, North America’s largest privately-owned facility services provider and trusted partner to leading operations and facility managers across 100k client locations, is looking for Operations Supervisor to join our growing team!
For more than fifty years, KBS has been providing essential facility services in North America to help clients maintain clean and healthy operations. With a culture driven by our core values – trust, reliability, service and doing things the right way, and rooted in a fundamental belief that all work is “honorable and we acknowledge the dignity of those who do it.” These values are embraced by our highly diverse and inclusive workforce.
If this sounds like you, then why wait, APPLY TODAY!!
Location
Remote
Shift
Monday - Friday 8am - 4pm
Pay
$23.00 - $25.00
Work Experience: 3+ years in an Operations Supervisor role, ideally with experience in exterior services or another service-related field with high customer/client contact.
Position Summary:
This remote position as a Operations Supervisor is the operations leader for all members of a client-centric team and ensures service delivery in a manner that meets or exceeds client expectations. This position is directly responsible for the operational delivery objectives that are set forth by the client scopes of work and service level agreements. The Operations Supervisor leads a team of Account Coordinators and drives the customer service experience by measuring and analyzing performance metrics in alignment with key company objectives centered on exceptional service, customer retention, and quality assurance.
Essential Duties and Responsibilities:
Job responsibilities include but are not limited to:
• Oversees office-based team regarding account management, internal processes, performance metrics, ensuring all Company and functional policies, as well as standard operating procedures, are adhered to
• Meets and coaches’ team on key company objectives outlined by management, including clearly defined expectations, assigning work/tasks appropriately, and ensuring that progress toward goals/objectives is being made
• Analyze key performance indicators to identify opportunities for process improvement and collaborates
with various internal teams to deliver measurable solutions
• Supports and executes the calendar of events from preseason preparations through …
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401k plan with a match Dental Discount program Life Insurance Medical Perkspot Discount Program Prescription drugs Vision
Tasks- Analyze performance metrics
- Manage customer issues
- Support business development
Account management Business Development Communication Conflict Management Customer service Data Entry Excel Leadership Microsoft Office Operations Operations Management Performance Management Performance Metrics Process Improvement Quality Assurance Software Integration Team Leadership
Experience3 years
TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9