Operations Specialist, Falcon Complete (Remote)

#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.

About the Role:

CrowdStrike is looking for highly motivated, self-driven, individuals dedicated to making a difference in global security by protecting organizations against the most advanced attackers in the world. Our Falcon Complete Customer Operations Specialist Team are aimed at guiding customers in Implementing and Configuring a suite of CrowdStrike products to ensure a successful journey to stop breaches. A successful candidate will have both technical and customer success experience along with cyber security knowledge.

Am I a Customer Operations Specialist, Falcon Complete Team?

• Are you self-motivated and looking for an opportunity to rapidly accelerate your skills?

• Do you crave new and innovative work that actually matters to your customer?

• Are you capable of leading teams and interacting well with customers?

• Do you love working around like-minded, smart people who you can learn from and mentor on a daily basis?

What You'll Do:

• Serve as initial point of contact for new Falcon Complete customers.

• Work with new customers to begin onboarding and ensure the successful implementation and operationalization of Falcon and Falcon Complete.

• Manage and produce customer metrics and reporting to identify potential team performance or sensor health issues. Provide monthly reports to customers and leadership.

• Serve as customer liaison with internal CrowdStrike stakeholders to ensure customer onboarding issues are fully resolved.

• Resolve customer problems via telephone, email, or case management system.

• Escalate cases to management when customer satisfaction comes into question.

• Work with leadership to participate in projects and activities that align with the Falcon Complete mission and goals.

Successful candidates will have experience in one or more of the following areas:

• Customer Service: experience working with customers to provide them with information to address inquiries regarding products and services

• Project Management: experience with the successful initiation, planning, design, execution, monitoring, controlling and closure of a project.

Additionally, all candidates must possess the following qualifications:

• Familiarity with Information Technology and Information Security Concepts

• Experience with Windows, Linux, and Mac Operating systems

• Proven problem-solving skills

• Project management skills

• Attention to detail

• Excellent communication skills - written and verbal

• Customer support experience

• Ability to work efficiently and at rapid pace

Education: 

BA or BS / MA or MS degree in Business Administration, Computer Science, Computer Engineering, Math, Information Security, Information Assurance, Information Security Management, Intelligence Studies, Cybersecurity, Cybersecurity Policy, or a related field. Applicants without a degree but with relevant work experience and/or training will be considered.

#LI-RC2

#LI-Remote

This role may require the candidate to periodically undergo and pass alcohol and/or drug test(s) during the course of employment.

Benefits of Working at CrowdStrike:

• Remote-first culture

• Market leader in compensation and equity awards

• Competitive vacation and flexible working arrangements 

• Comprehensive and inclusive health benefits

• Physical and mental wellness programs

• Paid parental leave, including adoption 

• A variety of professional development and mentorship opportunities

• Offices with stocked kitchens when you need to fuel innovation and collaboration

We are committed to fostering a culture of belonging where everyone feels seen, heard, valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.

CrowdStrike is committed to maintaining an environment of Equal Opportunity and Affirmative Action. If you need reasonable accommodation to access the information provided on this website, please contact Recruiting@crowdstrike.com​, for further assistance.

CrowdStrike participates in the E-Verify program.

Notice of E-Verify Participation

Right to Work

CrowdStrike, Inc. is committed to fair and equitable compensation practices. The base salary range for this position in the U.S. is $95,000 - $155,000 per year + variable/incentive compensation + equity + benefits. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location.

Expected Close Date of Job Posting is:08-12-2024 Apply