Operations Manager (Veterans Disability Appeals)

About Allsup, LLC

Allsup LLC is a people-centered organization with a team of hundreds who are dedicated to helping people with disabilities lead lives that are as financially secure and healthy as possible. We enjoy working together to make a difference, get the job done, and find solutions for our customers.
You will enjoy a collaborative workplace, with rewarding results where your opinion matters. We have a great benefits package and paid time off program, with casual dress and a comfortable work environment. Many positions have no weekends, or minimal weekend work. You’ll have a predictable work schedule, the potential to work from home, and enjoy an employee-centered work life and have fun. 
Even better, you can develop your own knowledge and professional skills through a self-driven personal improvement approach to professional development. Our business takes complex federal programs and makes them easier for people to navigate—including SSDI, veteran’s disability, return to work and Medicare. Drive your expertise and advancement with the support of your supervisor and our organization.

About the role

• The VA Operations Manager is responsible for leading and managing the personnel and functions of the Allsup Veterans Disability Appeal Service Department (AVDAS). The AVDAS is in a rapid growth environment with rising caseloads and significant staffing growth. The primary function of the AVDAS is to support and educate potential customers about the disability appeals process and Allsup’s services.

What you'll do

• Responsible for people management which includes staffing, coaching, performance management, development, motivation, and recognition of employees.
• Lead the performance management process, including developing performance plans, conducting annual performance reviews, routine quality audits as well as monthly one on one discussions.
• Understands, develops, and implements KPIs and metrics.
• Develops and monitors progress of team and employee goals.
• Conducts regular one-on-one meetings with each employee to build strong relationships and provide performance feedback.
• Analyzes business data and makes recommendations to improve operations, customer experience, as well as forecast and plan.
• Ensures all employees understand and utilize the company’s best practices for performing their roles.
• Develop and deliver presentations, programs, and communications to motivate and educate employees.
• Responsible for detecting and developing training materials to further enhance the performance of the AVDAS team.
• Communicate company goals so employees understand their roles.
• Lead or assist in special projects and other duties as assigned.

Qualifications

• Bachelor's degree or equivalent Allsup Experience.
• Proven experience in management and/or supervisory role
• Experience analyzing data and results, making plans based on results, communication of results, and subsequent modifications.
• Excelled oral and written skills.

Benefits

• Health, Dental, and Vision Insurance
• 401(K) Matching
• Short-Term and Long-Term Disability Insurance
• Life Insurance
• Paid Time Off
• Paid Holidays
• Flexible Spending and Health Savings Account
• Tuition Reimbursement
• Pet Insurance
• Employee Assistance Program

DISCLAIMERTasks, duties, and responsibilities as listed in the job description are not exhaustive. The company may assign other tasks, duties and responsibilities with no prior notice.
Allsup is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Apply