Operations Manager

About Us:

At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world’s most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward. 

Headquartered in Chicago, with locations in 50+ countries across the world, BCD M&E’s team of 1,800+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table.

While we can’t guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something. 

See what life is about at BCD M&E at bcdme.com/careers

As an Operations Manager, Congress, you will

• Manage, oversee, and assign workloads for Congresses and Ancillary Meetings for direct reports
• Responsible for client communications and acting as the main contact between meetings resources and Client Leaders
• Meet regularly with internal Congress management team and Brand Stakeholders to discuss Business Unit needs, performance, and areas for improvemen
• Develop relationships with client's Account and Operations Managers to understand changing business needs and build strong relationships
• Ensure team has a clear understanding of the Business Units they support and provide guidance to clients for optimal results

You’re good at

• Strong leadership skills
• Good analytical skills, general understanding of accounting, budget and profit and loss statements
• Strong customer service and organization skills
• Strong understanding of compliance controls & adherence
• Knowledge of group travel operations and industry
• Ability to manage strong clients and growing operations
• Effective organizational and time management skills and follow-through on goals, plans, and project
• Highly effective oral and written communication skills, including public speaking and client presentations
• Proven pursuit of learning and self-development
• Exhibits excellent problem-solving skills
• Ability to manage change and demonstrate personal adaptability and flexibility
• Demonstrates personal and organizational integrity
• Proven ability to generate new ideas to increase efficiencies and respond to customer needs creatively; proactively responding to customer requirements
• Capability of thinking innovatively, strategically, and conceptually
• Ability to work independently, developing strategies, action plans, and implementation of plans
• Ability to embrace diversity
• Ability to manage client relationships related to operational objectives
• Ability to select, motivate, coach, and develop staff
• Professional manner and appearance
• Ability to lead - setting direction, developing teamwork and collaboration, and achieving results through others
• Ability to work well under pressure and adapt to ever-changing scenarios
• Strong listening and evaluating skills & strong attention to detail 

You might also have

• Bachelor’s degree strongly preferred
• Minimum of two (2) years’ experience in managing people
• Minimum of eight (8) years’ experience in incentives, event planning and/or program management, to be able to anticipate & solve problems prior to program impact required
• Minimum of five (5) years’ experience in account/client management
• Minimum of five (5) years’ experience managing outside vendors, sourcing, and negotiating contract services
• Experience managing budgets required
• Pharmaceutical Industry experience required
• Previous Congress experience preferred
• Able to travel as required – up to 25%
• Proficiency in Cvent preferred
• Proficiency in Microsoft Office applications required

You should know:

• This role is Virtual, although onsite travel is required as needed

• Our standard working hours are 8:30 AM - 5:30 PM EST with an hour break.

• COVID vaccination might be required for this role.

THE PERKS

Flexible Working

We believe that a flexible working environment is key to getting the best out of our teams. We will support you to work where you need to and when you need to, depending on how you work best.

Room to Grow

Our line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role. We give individuals ownership over the direction and speed in which they grow.

Everyone has a voice

We thrive on conversations that spark curiosity and empathy. No matter how big or how small, every voice is heard, considered and respected.

Make your move

The diversity of roles across BCD M&E’s global locations means that our people often find new adventures during their time with us. Join us as a meeting planner role in the UK, stay for a global marketing career — there’s always room to move.

We’ve got you covered

Our extensive benefits include comprehensive healthcare, retirement plans, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities and a successful employee recognition program.

We’re positive. You’ll love it.

It starts from the top. Our leaders lead with positivity, believe in our people and trust us to do the right thing. There will always be support along your journey, in little and big ways.

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We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Operations Manager is between $65,000 - $97,000 The actual pay depends on your skills, qualifications, experience, geographical location, and project budget.
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