Operations Manager | Rochester, NY (DOT)

About The Team  

At Bermex, we put value on our customer relationships. We’re always looking for a way that we can delight our customers by going the extra mile. Bermex offers expert meter reading services and solutions to utilities and associated organizations throughout the United States, including leak detection, atmospheric corrosion, line location, software service solutions, as well as water, gas, and electric meter reading. At Bermex, we are always looking for motivated individuals who enjoy working independently and love the outdoors to become a part of our team.   

About the Role 

The Operations Manager reports to the Senior Operations Manager at Bermex. This position plays a key role in working with management to improve operations, sales, profit, and employee development in order to attain customer satisfaction. This position also requires a high degree of organization, attention to detail, and exceptional interpersonal communication and leadership skills. 

***Salary Transparency: For those residing in New York, the salary for this role is at $90,000/year. ***

What You’ll Do 

Operation Supervisor Management: 

• Provide direction, training, support, supervision, and motivation to operation supervisors including their downline reports 

• Ensure that approved policies and objectives are clearly understood and effectively applied to each operating unit 

• Supervise and review the preparation of forecast numbers for each of his/her departments 

• Review performance and causes of significant variances, along with corrective action plans 

• Conduct performance and wage reviews for department supervision 

Business Management: 

• Ensure timely production reports and accurate record information to operating activities for such purposes as control, planning, accounting and required customer reports 

• Keep track of staffing requirements and hire new talent as needed to correspond with specific duties and skill sets 

• Ensure monthly operation reports listing any unusual events – major expenditures, legal actions, overtime payments, etc. are distributed to appropriate department(s)/personnel 

Customer Communication: 

• Handle or defer all customer complaints to the appropriate authorities 

• Professionally represent the company to clients and their customers 

• Provide general information about the meter services to customers, when applicable 

Other duties as assigned. 

About You 

Must haves: 

• Education: High School Diploma or GED 

• Experience: 3 years of experience in an operations management 

Nice to haves: 

• Education: Bachelor’s Degree in Operations Management or Business Administration 

• Experience: 5 years of experience in operations management. At least 1 year of experience in budget development and oversight is a plus  

Your Skills: 

• Excellent ability to delegate responsibilities while maintaining organizational control of operations …