Operations Field Service Analyst - Repairs / Contracts

Expect more. Connect more. Be more at Diebold Nixdorf.  Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

Drives business productivity, efficiency and operations through innovation and project execution. Leverages technology solutions, system enhancements and process reengineering to streamline and improve operational efficiency. Develops and applies data-driven metrics to evaluate operational effectiveness at the business, regional and ground level. Provides function-specific and / or cross-functional support to enhance business operations effectiveness and efficiency.
 

Key Responsibilities

• Provides Business Operations support within a defined organizational area or for assigned processes or process components.
• Engages with functional / operational leaders to understand business systems, processes, objectives, challenges and areas for improvement.
• Partners with internal and/or external process / design experts to: Create new processes, policies and solutions to support business objectives.
• Develop re-engineering and other improvement objectives, project parameters and resource requirements.
• Analyze workflows and identify issues, bottlenecks or other areas for effectiveness or efficiency improvement.
• Provide necessary process education and training.
• Contributes to the development and analysis of process improvement recommendations by serving as a project team member and supporting efforts of the team.
• Works with Legal, Regulatory and HR to ensure compliance with applicable external regulatory requirements.

Required Qualifications

• Diploma or equivalent work experience required.
• Minimum of 2-4 years of relevant experience or equivalent combination of education and experience in Business Operations Field Service.
• Experience in field service repairs, electrical/ mechanical. 
• Support field service operations: Seeking experience in research, review repair on contracts/ service tickets
• Advanced in Microsoft suite, Excel, Outlook and PowerPoint
• Create reports and presents to leaders
• Strong analytical and communication skills

Preferred Qualifications

• Excellent presentation skills
• Self-starter takes initiative and proactive.

Salary Range: $60,000 to $80,000. Actual compensation for this role will depend on several factors including your qualifications, skills, competencies, geographic location, internal equity, and relevant experience.

Benefits

• Health, Dental, and Vision Insurance 
• Life Insurance 
• Critical illness, Accident, and Hospital Indemnity Insurance 
• 401(k) Savings Plan 
• Health Savings Account 
• Leave of Absence Benefits 
• Paid Time Off 

The application window is expected to close April 12th, 2024. 

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Why should you join Diebold Nixdorf?

Brightest minds + technology and innovation + business transformation  The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.

–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**

We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations