Operations and Data Manager - AMER - United States - Washington - Offsite/Home

Job Requisition ID #

Position Overview

Join our Growth Marketing Innovation and Lifecycle (ILM) Team, a dynamic group spearheading data-led engagements across the full customer lifecycle. Our team activates in-product experiences and capabilities, alongside marketing activities across Autodesk owned touchpoints that improve acquisition, conversion, adoption, and renewal rates.

You will help to improve a broad set of operational processes and platforms and will collaborate with Growth Marketers to strategize on the execution of personalized marketing communications. Focus for this role, you will leverage your deep subject matter expertise to ensure that relevant customer data is available for personalized marketing experiences. You will report to the Sr. Manager, Marketing Services.

This role is Hybrid or Remote.

Responsibilities

• Develop expertise on data pipelines and CDP data model

• Evaluate new data sources and recommend preprocessing before ingestion into CDP (Scale and simplicity)

• Explain how data will be used for marketing needs

• Communicate with Engineering, coordinating and monitoring new data ingestion requests and ensuring follow-up on resulting action items

• Manage tracking of data requests, and timeline expectations to relevant stakeholders

• Work with stakeholders across the organization to ensure that data is being used effectively to drive business outcomes

• Develop data dictionaries and data catalogs

• Monitor and root cause data quality issues

• Ensure compliance with relevant regulations and industry standards

• Develop and implement data governance policies and procedures2

• Facilitate feasibility discussions between stakeholders and technical teams

• Oversee and test the distribution of data to execution platforms, ensuring efficient data flow

• Recommend optimizations to operational processes to reduce time or improve the effectiveness

• Ensure activation of marketing campaigns, resolving any issues and communicating with partners

Minimum Qualifications

• Post-secondary education in a related field such as …