Operational Manager

ABOUT THE COMPANY

LITIT, a joint venture between NTT DATA and Reiz Tech, is a company with deep-rooted industry know-how, dedicated to innovation within the IT sector. Its primary focus is delivering high-quality solutions in the DACH region. With a commitment to excellence, LITIT combines the best of German precision, Japanese work ethics, and Lithuanian talent to provide unparalleled IT service and support to its clients.

ABOUT THE CLIENT

Leading global financial services provider, specializing in insurance, asset management, and banking solutions. With a strong presence across multiple markets, they are committed to delivering innovative and customer-centric services that drive financial security and growth. The company is known for its commitment to sustainability, digital transformation, and leveraging cutting-edge technologies to enhance the customer experience. Their focus on innovation and operational excellence makes them a key player in the financial services industry, constantly adapting to the evolving needs of their clients worldwide.

ABOUT THE ROLE

Operations Engineer with at least 3 years of relevant experience, with a strong focus on incident and event management, change management, and monitoring in cloud environments.

RESPONSIBILITIES

• Ensure and guarantee the operational stability of the infrastructure and tool stack by proactively monitoring performance, identifying potential issues before they impact operations, and implementing best practices for maintenance and optimization. 

• Collaborate with cross-functional teams to ensure seamless integration and functionality of all components, while continuously evaluating and enhancing the infrastructure to meet evolving business needs and technological advancements. 

• Oversee incident and event management, ensuring timely resolution and communication with stakeholders. 

• Manage change management processes to ensure seamless operations. 

• Configure and enable endpoint monitoring for ~50 customers and hand over to the Operations team. 

• Set up application-level monitoring for ~50 customers and create dashboards for effective monitoring. 

• Conduct routine reviews and KPI reporting to ensure operational efficiency. 

• Handle problem management for Prisma Cloud, Dependabot, Sonarqube, and Azure audit events, sharing insights and knowledge with the Operations team. 

• Conduct regular vulnerability management, including those identified by Allianz Cyber Defence Center, Dependabot, and GitHub Advanced Security (GHAS). 

• Onboard privileged access management for user authentication and authorization. 

• Conduct knowledge-sharing sessions with the Operations team to enhance their capabilities. 

• Communicate effectively with stakeholders to provide updates on issue resolution and system performance. 

• Maintain detailed documentation of configurations, operational procedures, and issue resolutions. 

REQUIREMENTS

• Minimum of 3 years of experience in an operations engineer role, preferably in cloud monitoring and incident management environments. 

• Strong understanding of ITIL concepts and incident management processes. 

• Familiarity with monitoring tools and practices for cloud environments (e.g., Azure, AWS). 

• Experience with configuring and managing application and endpoint monitoring. 

• Strong analytical and problem-solving abilities. 

• Experience in performing root cause analysis and implementing corrective actions. 

• Ability to work independently as well as in a collaborative team environment. 

• Excellent written and verbal communication skills. 

• Preferred bachelor’s degree in computer science, Information Technology, or a related field. 

• Familiarity with DevOps tools and practices (e.g., GitHub, Jenkins, Docker, Kubernetes)  
  

WHAT WE OFFER

• Learning opportunities with compensated certificates, learning lunches, and language lessons.

• Opportunity to switch projects after one year.

• Team building and victory celebration compensation every quarter.

• Office in Vilnius, Lithuania that offers themed lunches and a pet-friendly environment.

• Remote work opportunities.

• Flexible time off depending on the project.

• Mental health support, including psychologist consultations and seasonal activities with colleagues.

• Health insurance for Lithuanian residents.

• Referral bonuses.

• Loyalty days.

• Recognition of important occasions in your life.