Operation Lead Analyst - Express Scripts - Remote

Job Summary:

Delivers specific delegated tasks assigned by a Manager in the Operations Management job family. Identify ways to streamline operational procedures between or within departments. Manages program and project implementation and makes significant contributions to department goals and planning efforts. May assist in business processing, service levels and reporting. Is responsible for preparing and reviewing key statements and document related to Business Operations/Finance Operations or key accounts. May gather results and prepare reporting for distribution to clients. Ensure that production levels and targets are achieved and effective processing controls are in place. Completes day-to-day Business Operations / Finance Operations tasks without immediate supervision, but has ready access to advice from more experienced team members. Tasks involve a degree of forward planning and anticipation of needs/issues. Resolves non-routine issues escalated from more junior team members.

Job Description:

The Operations Lead Analyst completes assigned operational tasks using standard appropriate tools and provides support to client requests under the direction of the Client Benefit Managers and other team members. Responsibilities include handling daily request tracking, researching operational issues and running reports for internal and external clients upon request; providing documentation related to completion of assigned tasks and identifying operational or productivity enhancements. The Operations Lead Analyst will provide project and administrative support to the team and escalate issues, risks, concerns as needed.

ESSENTIAL FUNCTIONS:

· Provide operational support for assigned ESI Markets (Commercial, Medicare, Health Plan, etc.) for going plan changes, new implementations, and renewal activity.

· Review, analyze and verify intent of assigned benefit set-ups as they relate to products and programs. Identify and communicate need for customization to support client benefit requirements; attend client calls/meetings as needed; attend internal validation meetings; run customized and scheduled reports, manage performance guarantee tracking and report distribution for internal/external clients as requested.

· Adhere to all organizational SOPs and Compliance standards; provide subject matter input as it relates to checklists and SOPs.

· Assist with operation input related to new product development; identification, research and resolution of operational issues; provide training and mentoring for new team members, off-shore and contingent employee resources.

· Comply with ESI document and retention requirements.

SCOPE OF JOB

• Develops competence by performing structured work assignments.

• Uses existing procedures to solve routine or standard problems.

• Receives instruction, guidance and directions from others.

• Help support day to day volume & system function within the job family

MINIMUM …