Onboarding Specialist

Who is Boulevard?

Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most.

Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at how we (and YOU) can make that happen. 

We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most.

Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.

The Customer Experience group is responsible for launching, supporting, and strengthening business relationships with Boulevard customers. Playing a critical role in the customer journey, the Onboarding Specialists serve as project managers, guides and partners to their customers, owning the relationship from sale to adoption. 

What you’ll do here:

• Serve as the main point of contact during onboarding, delivering premium-level customer service through email, text, phone, and video conference
• Understand and anticipate the customer’s business needs and configure their account settings
• Ensure customer’s data is successfully ingested
• Manage the onboarding project end-to-end and meet the go-live deadline
• Identify and proactively mitigate any customer cancellation/churn risks
• Collaborate regularly with Sales, Product, Engineering, Finance, and other Customer Experience teams to ensure continuous improvement and ongoing customer satisfaction

What you’ll need to thrive:

• Experience: 1-3 years of experience in tech support, training, operations or customer success
• Technical aptitude - You’ll learn Boulevard's technology platform, communicate with contacts of varying technical savvy, and offer creative solutions for customer needs.
• Joy for organization and planning: You are organized, confident, and highly resourceful. Friends call you to …