Onboarding Specialist

Onboarding Specialist

Department: Sales

Employment Type: Full Time

Location: Canada - Remote

Compensation: $50,000 - $60,000 / year

Description

Who We are:
At Wagepoint, we’re good people. Sure, maybe we’re biased. But that’s only because Wagepointers bring the best versions of ourselves to do some of the best work in our careers.
We’re an authentic team who bring our diverse backgrounds, ideas, experiences and cultures together to make payroll magic. Speaking of, we “pull rabbits out of hats” for thousands of small business owners across the US and Canada who rely on our payroll software to pay their employees and process their payroll taxes. And we’re just getting started.
We’re growing and looking for more awesome people to join our merry band of misfits. We are looking for people who share our understanding that when it comes to our commitment to our customers: we mean business. Especially given that the consequences of getting payroll wrong can sometimes be dire.
If you are the kind of person who has always wanted to make a difference and be heard at work, Wagepoint will give you plenty of opportunity to do just that.
The Role at High Level: We’re looking for a talented Onboarding Specialist who is excited to guide new partners through a smooth and effective onboarding experience. In this role, you’ll ensure our partners—such as accounting firms or resellers—are fully supported and confident in using Wagepoint’s products. You will report directly to the Onboarding Lead 

What You'll Be Expected To Own:

• Partner Onboarding Process: Manage the end-to-end onboarding experience for new partners, including documentation collection, training, and addressing any roadblocks.
• Training & Support: Deliver tailored training sessions (virtual or in-person) and provide ongoing support to partners to ensure they’re set up for success.
• Resource Development: Create and maintain onboarding resources like guides, FAQs, and tutorials to make partner enablement easy and effective.
• Issue Tracking & Resolution: Identify and resolve onboarding challenges promptly while collaborating with internal teams.
• Collaboration: Work with Sales, Customer Success, and Product teams to ensure onboarding aligns with company goals and partner expectations.
• Performance Monitoring: Track onboarding success metrics and incorporate feedback to continuously improve processes.
• Daily Communication Standards: Maintain regular communication with assigned partners, ensuring follow-ups and updates are logged in our systems like HubSpot.

What You Bring To The Table:

• Strong communication and interpersonal skills to build trusted relationships with partners.
• 2+ years of experience in customer onboarding, customer success, or payroll services.
• Proficiency with onboarding tools and CRM software (e.g., HubSpot).
• Familiarity with payroll products, compliance, and financial systems.
• Previous experience in a SaaS or B2B environment.
• Excellent organizational skills and attention to detail, with the ability to manage multiple projects simultaneously.
• Ability to think independently and a high level of adaptability.

Bonus points if:

• You have experience working with accounting firms, resellers, or SaaS products.
• You’ve developed onboarding documentation or training resources in previous roles.
• You bring a growth-oriented mindset and aren’t afraid to propose new ideas or process improvements.

What We Bring To The Table:

• Impact: Roll up your sleeves and directly contribute to the growth and success of Wagepoint by shaping our workforce.
• Culture: The opportunity to work with the world’s friendliest team, solving interesting problems together with an endless amount of laughter (We work hard, but we always have time for a bad joke or two).
• Growth: Opportunities for professional development and career advancement - we are always, always learning with a growth oriented mindset.
• Innovation: Work in an environment that encourages creativity and new ideas.
• Remote: The ability to work from home, forever! Wagepoint is a remote company, so you don’t have to worry about commuting to an office. Plus, more time with your pets is always a bonus!

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