Onboarding Manager

At Moxie, we empower entrepreneurs to launch, run, and grow their own aesthetics businesses with a combination of software and services. In less than 2 years, we have grown from an idea to a team of 50, with a business that is in the top-decile in terms of growth, and a remote-first team that has been self-described as high-trust, low ego, high output.

The role

We’re looking for a Client Onboarding Manager who can help us step up the pace of onboarding to Moxie and launching our clients’/partners’ businesses. As the sixth member of our Onboarding team, you will work closely with Miki and own your own client portfolio. 

Your impact will be tangible as you help our partners set up their businesses and get ready to launch. With the combination of our playbook and our tech platform, we’ve collapsed the long, costly, and lonely launch process into something that can be joyous and quick - this is the process you’ll be helping clients navigate. We already have many tools and templates in place, success in this role will be about helping our entrepreneurs apply them successfully. 

What you’ll do

Enable the successful launch & opening of 20+ new MedSpa clients each month

• You will oversee the onboarding of each of your providers from the moment they sign with us until they are ready to be handed off to their success manager.

• This includes things like setting up POS/EMR systems, helping set up bank/pharma accounts, legal entity setup, talking through contracts, connecting them to a medical director, applying for insurance, etc.

• While you'll have playbooks and an onboarding software that providers use with you, it's critical that you take time with each provider so they understand each task in-depth and we act as the subject matter expert through out these processes.

Own the overall relationship with your client portfolio from signing to handoff to the Provider Success Manager.

• Review the Moxie onboarding stage with your clients to ensure they understand key milestones and correlating action items on how best to reach said milestones

• Advise and guide our partners on navigating all steps, helping them stay on track and accountable

• Act as the main point of contact for each nurse-entrepreneur up until pre-launch, after which partners will be fully transitioned to their Success Manager who will help them grow and manage their business.

• Identify any risks and obstacles your clients are …