OIS Support Specialist- Remote

Please click here to apply through our internal career site Find Jobs - Elekta.

We continually look for motivated and skilled individuals who are interested in supporting our customers – healthcare professionals who use our products to help patients and their communities.

We currently have the following opportunity available - please contact us for more details!

We don’t just build technology. We build hope for everyone dealing with cancer.  

The OIS Technical Support Specialist is responsible for providing the support of Elekta’s Oncology Information Systems (OIS) to the clients who benefit from their use.  This position is responsible for inquiry handling via multiple channels. Preferred Location: Atlanta Hybrid/ Open to Remote Locations

Responsibilities -

• Support customers over the phone, email, and other channels utilizing the tools provided by Elekta.

• Troubleshooting complex customer inquiries which may include resolving errors, software functionality discrepancies, system infrastructure/configuration and stability issues, communication problems, etc.

• Work within the defined practices and policies in selecting methods and techniques for obtaining results.

• Work on assignments defined by management.

• Participate in group projects related to company processes.

• Develop and maintain expert knowledge of Elekta products and service policies and procedures.

• Maintain documentation as described by Elekta policy.

• Actively promote Elekta's core values.

Qualifications -

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Employees must be able to read, speak, write, and comprehend the English language.

• Minimum of 4 years of customer/product support experience, technical experience, or equivalent combination of education and experience preferred.

• Experience with Citrix, Virtualization, Windows administration, MS-SQL, and network administration is strongly preferred.

• Knowledge of healthcare information systems is strongly preferred. Knowledge of Mosaiq, Monaco, or other Elekta software is desirable.

• Bi-lingual (English/Spanish or French), additional certifications such as MCSE/CCNA/CCA, and previous experience with Salesforce or other CRM are preferred.

• Microsoft Office Suite proficiency required.  The ability to type 40+ words per minute is ideal.

• Must be able to effectively interact with customers and co-workers.  Excellent written and verbal communication skills are required.

• The ability to rapidly identify and resolve issues under pressure is essential.

• Can handle multiple tasks with a clear sense of ownership and priority.  Being well-organized, detail-oriented, and self-motivated are key

• Travel up to 40% of the time.

What you’ll get:

In this role, you will work for a higher purpose; hope for everyone dealing with cancer, and for everyone regardless of where in the world, to have access to the best cancer care.  In addition to this, Elekta offers a range of benefits.  

What we offer:

• Opportunity to work with a proactive and supportive team
• Atlanta Hybrid work option (If applicable: you are required to work on location at least 3 days/week) 
• Excellent Medical, Dental and Vision coverage 
• 401k, paid Vacation and Holiday 
• A health of additional benefits including wellness reimbursement, tuition reimbursement and flexible spending account 
• Opportunity to work on cutting edge in medical advancement. 
• Close-knit company culture 
• Upward mobility 

How to proceed? 

We are looking forward to hearing from you! Apply by submitting your application and résumé in English, via the “Apply” button. Please note that we do not accept applications by e-mail.

We are an equal opportunity employer.

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, or any other protected characteristic. 

The US base salary range for this position is $80,000-90,000.

About Elekta 

As a leader in precision radiation therapy, Elekta is committed to ensuring every patient has access to the best cancer care possible. Elekta is a proud innovator and supplier of equipment and software used to improve, prolong, and save the lives of people with cancer and brain disorders.  

More than 6,000 hospitals worldwide rely on Elekta technology. We openly collaborate with customers to advance sustainable, outcome-driven, and cost-efficient solutions to meet evolving patient needs, improve lives and bring hope to everyone dealing with cancer. To us, it's personal, and our global team of 4,700 employees combine passion, science, and imagination to profoundly change cancer care. We don’t just build technology, we build hope. 

Elekta is headquartered in Stockholm, Sweden, with presence in more than 120 countries and listed on Nasdaq Stockholm. For more information, visit elekta.com or follow @Elekta on Twitter and on LinkedIn.