Offsite Advisor

Location: Fully remote – homebased
Salary: £25,358 per annum with bonus and Vodafone benefits
Working Hours: 37.5 hours per week – Mon to Fri 08:00 – 18:00

At Vodafone UK we believe that through collaboration and connection we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.

Who We Are

We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives. 

At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company.  We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.

Be part of Vodafone Business UK, a team that are revolutionising how customers use technology and connectivity. With our extensive range of products and services, we help all kinds of organisations – from small, local businesses to multi-national corporations – unlocking the potential of new technologies, including 5G, AI and the Internet of Things (IoT). 
 

What you’ll do 

You’ll manage the day to day running of one of VCL’s prestigious Corporate Customers. To ensure customer loyalty through quality, speed and innovation. You will be key to the success of the smooth running of that business`s mobile strategy. 

You will be:

• Dealing with all aspects of account administration including processing orders, telephone calls, letters, e-mails, maintaining accurate customer databases, offering expert advice on technical, network and billing queries and resolving these in an efficient and timely manner. 
• Liaising with Credit Control to assist in resolving issues such as outstanding debt and late payment issues. 
• Supplying and QA of MI and monthly electronic billing reports. Produce regular reporting packs for the customer, along with analysis. 
• The first point of contact and responsible for maintaining relationships with customer, end users and accounts team. 
• Responsible for attending and contributing meetings with customer and accounts team to drive improvements and cost saving. 
• Acting as the expert …