Observability Engineer - Tempus

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Observability Engineer within PNC's Tempus Technologies organization, you may be based in a remote location. This is a remote position. Work may be performed from a quiet, confidential space in a home location, approved by PNC. This position may not be available in all geographic locations.

Founded in 1987, Tempus Technologies is the expert leader of secure payments at the point of interaction. We're committed to developing exceptional point-of-sale payment integration technology and software solutions to meet the growing needs of our customers' business requirements. As a leader in the industry, we recognize our employees as one of our greatest assets. Tempus is growing and our team is growing with us, allowing for unlimited possibilities for career advancement and the potential for employees to develop their own individual career paths.

As an Observability Engineer, you will be responsible for configuring, operating, and maintaining the observability platform, along with integrated monitoring and logging solutions, to ensure the reliability and performance of our IT infrastructure and applications. In this role, you will play a critical role in enhancing our systems' visibility, enabling proactive issue detection, and supporting continuous improvement efforts. Key collaboration and stakeholder relationships will include IT Infrastructure and SRE Teams, Dev/Engineering Teams, Incident Management & Support Teams, and customer service teams.

Due to the nature of this position, we are seeking experienced observability engineers who have a background using systems such as Splunk, Elastic and Datadog.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

This is a remote position. Work may be performed from a quiet, confidential space in a home location, approved by PNC. This position may not be available in all geographic locations.

Job Description

• Applies solution design and support while consistently meeting customer needs. Leverages technical knowledge and industry experience to design, build and maintain infrastructure technology solutions.
• Develops software components and hardware for projects; aligns these with business strategies and objectives.
• Independently solves common problems and updates applications with new technology.
• Collaborates with engineers, architects, developers and …