North America's Renewal Manager

Location: Texas_Remote_Worker, United States of America

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

Thales CPL and Imperva have combined forces to become the largest data security vendor in the world and to jointly develop cybersecurity products for the largest companies around the globe. The joint offering allows covering all aspects of data security for our customers in a way no other vendor can compete with, and makes the Thales and Imperva brand the strongest in the market worldwide!
 

Remote - USA

Position Summary

The Renewals Manager is responsible for renewing, selling, and expanding existing maintenance contracts, co-terming support contracts and upgrading support levels and products. You will be responsible for maximizing customer retention and subscriptions while working closely with the Sales and Support teams. 

Key Areas of Responsibility

• Effectively manage pipeline and provide timely and accurate forecasts 

• Work with customers on support and product upgrades 

• Maximize customer retention by selling the value of Imperva support and minimizing cancellations 

• Achieve/exceed quarterly and annual maintenance and subscription renewal quota targets. 

• Act as the primary point of contact for customers, sales, and support teams for all support and renewal related questions 

• Participate in the negotiation of terms and conditions as necessary for renewal agreements 

• Ensure the integrity of customer and renewal information in SFDC 

• Assist with enhancing and improving systems and processes to increase efficiency 

• Leading and mentoring a team in a Hybrid work environment 

• Conducting business within a Channel led environment 

Minimum Qualifications

• 8+ years in the Renewals business 

• Experience in complex business and contract negotiations within the IT industry 

• Experience in a Team Lead / Mentoring role 

• Persuasive communicator with excellent interpersonal and customer service skills 

• Self-starter with strong organizational and time management skills 

• Proficiency with SFDC and Clari Forecasting 

The anticipated annual base salary range for this position is CAD $126,000 – $215,000. The salary offered will be determined based on the candidate’s experience, knowledge, skills, other qualifications, and location.

Join us in shaping the future of data security. Apply now and be part of a dynamic team dedicated to building innovative and robust solutions for the challenges of tomorrow!

The anticipated annual base salary range for this position is CAD $105,000 – $130,000. The salary offered will be determined based on the candidate’s experience, knowledge, skills, other qualifications, and location.

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This position will require successfully completing a post-offer background check. Qualified candidates with [a] criminal history will be considered and are not automatically disqualified, consistent with federal law, state law, and local ordinances.

Successful applicant must comply with federal contractor vaccine mandate requirements.

Thales champions inclusion and we believe diversity strengthens the fabric of our culture. We are an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you need an accommodation or assistance in order to apply for a position with Thales, please contact us at talentacquisition@us.thalesgroup.com.

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