NOC Network Administrator (Shift Work)

Responsibilities

We are hiring a NOC Network Administrator, providing support in a 100% remote position with opportunity for work travel 10% of year. Providing ongoing network support, addresses availability issues, overcomes performance problems and provides level 2/3 support. Installs, maintains and coordinates the use of network systems. Manages network performance, diagnoses performance problems and undertakes tuning activities to ensure network performance meets contract requirements. Troubleshoots and resolves problems to ensure quality transmission service on the network. Reports on overall network performance including frequent problems, underlying issues and plans to improve network availability, performance and problem resolution. Trains users, maintains, creates and deletes user accounts. Maintains and updates system security plans on all platforms. Implements and coordinates network policies, procedures and standards. Enforces network security procedures.

Monitors critical network elements and applications using various network monitoring systems in a 24x7x365 Network Operations Center (NOC). Troubleshoots, repairs and maintains telecommunications networks in a NOC environment. Tests new and already installed hardware and software. Uses computerized network management systems to check for system alarms when parts of the network are not working properly and jeopardizing the level of communication services available to customers. Follows procedures to validate, troubleshoot and escalate issues. May work second and third shift work and overtime in the event of network outages. 

What you'll do: 

• Network Monitoring: Continuously monitor the network infrastructure, including routers, switches, firewalls, servers, and other network devices, using monitoring tools to ensure optimal performance and detect issues.
• Incident Detection and Response: Identify and respond to network incidents, such as outages, performance degradation, security breaches, and connectivity problems. Follow established protocols and procedures to resolve issues promptly.
• Alert Handling: Act upon alerts generated by network monitoring systems, investigate their causes, and take appropriate actions to address and resolve issues in a timely manner.
• Emergency Response: Be prepared to respond to network emergencies and critical incidents that may result from changes.
• Configuration Management: Manage network device configurations, ensuring they adhere to security policies, best practices, and approved engineering documentation. Implement changes as needed while maintaining proper documentation.
• Troubleshooting: Analyze and troubleshoot network problems, using diagnostic tools and methodologies to isolate and resolve issues efficiently. Coordinate with other IT teams or external vendors when necessary.
• Documentation: Maintain comprehensive records of network configurations, incidents, troubleshooting steps, and resolutions. Keep network documentation up to date to ensure accuracy, draft work instructions, and facilitate future troubleshooting.
• Network Security: Implement and maintain …